Senior IT Specialist - Remote-First with Equity & Growth

Jobgether; USA; Remote; USD 104.000 - 150.000; Vollzeit

Benefits dieser Stelle

Salary

Equity

Bonus

Healthcare

401(k)

Vacation

Remote-first

International team

Zusammenfassung

Jobgether in the United States is seeking a Senior IT Specialist to serve as the primary internal technical support contact, resolving issues across hardware, software, networking, and enterprise applications in a remote-first organization.

You will manage onboarding/offboarding, user provisioning, endpoint management with Intune and Jamf, and Okta identity controls, collaborating with Security, Engineering, and Operations to strengthen systems and service delivery.

Qualifikationen

• 4–6 years of experience in an IT or SaaS environment.
• Strong knowledge of Windows and macOS operating systems, networking fundamentals, and SaaS applications.
• Practical experience with identity and access management tools, particularly Okta.
• Hands-on experience with endpoint management platforms such as Microsoft Intune and Jamf.
• Proven troubleshooting skills across hardware, software, networking, and enterprise applications in distributed environments.
• Familiarity with IT onboarding and offboarding, user provisioning, device configuration, and asset setup.
• Ability to prioritize tasks, work independently, and collaborate effectively with cross-functional teams.
• Strong customer service skills and a commitment to delivering a positive employee support experience.

Aufgaben

• Troubleshoot and resolve hardware, software, network connectivity, and enterprise application issues.
• Triage and manage incoming IT support tickets, prioritizing requests and escalating complex issues to the appropriate teams.
• Install, configure, and maintain employee computers, peripherals, and software.
• Manage IT onboarding and offboarding, including user provisioning, hardware configuration, and software deployment.
• Administer user accounts, access permissions, and role-based access controls across internal systems and applications.
• Follow up with employees to confirm that issues are resolved and maintain a high standard of end-user satisfaction.
• Collaborate with Security, Engineering, and Operations teams to maintain secure, compliant systems aligned with organizational policies.
• Implement and manage endpoint management solutions, including Intune and Jamf, to monitor device health and compliance.
• Administer identity and access management tools, including Okta.
• Maintain IT documentation, update internal knowledge resources, and identify opportunities to improve support processes.
• Support meeting room technology and audiovisual systems while contributing to IT improvement initiatives and automation projects.

Kenntnisse

Windows

macOS

Networking fundamentals

Identity & access management

Endpoint management

Okta

Intune

Jamf

Troubleshooting

Customer service

Documentation

Tools

Microsoft Intune

Jamf

Okta

Jobbeschreibung

Jobgether in the United States is seeking a Senior IT Specialist to serve as the primary internal technical support contact, resolving issues across hardware, software, networking, and enterprise applications in a remote-first organization.

You will manage onboarding/offboarding, user provisioning, endpoint management with Intune and Jamf, and Okta identity controls, collaborating with Security, Engineering, and Operations to strengthen systems and service delivery.