IT Operations Administrator (Remote - US)

Jobgether; United States; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Flexible remote work arrangements

Comprehensive health and wellness benefits

Paid time off

401(k) retirement account

Opportunities for professional growth

Job summary

A staffing partnership is looking for an IT Operations Administrator in the United States. This role involves ensuring seamless IT operations in a remote-first work environment, managing device lifecycles, and delivering technical support. The ideal candidate has 2+ years of IT experience, strong attention to detail, and technical aptitude. The position offers a competitive salary and flexible remote work arrangements.

Qualifications

• Minimum of 2 years of IT experience, ideally within a SaaS or technology-focused company.
• Proven ability to manage IT operations in a remote-first environment.
• Strong technical aptitude and willingness to adopt new tools.

Responsibilities

• Conduct end-to-end onboarding and offboarding processes.
• Provide support for macOS, Windows, and mobile devices.
• Manage user accounts, software access, and permissions.

Skills

IT experience

Technical support

Attention to detail

Strong communication skills

Education

Associate's degree or equivalent professional experience

Tools

Jira

Google Workspace

Okta

Job description

Overview

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Operations Administrator in United States. In this role, you will be responsible for ensuring seamless and secure IT operations across a distributed, remote-first workforce. You will manage the lifecycle of devices, systems, and user access while delivering prompt technical support that keeps teams productive and connected. Leveraging modern IT tools and platforms, you will implement process improvements, drive automation, and maintain compliance with security standards. This role requires a proactive, solutions-oriented mindset, strong attention to detail, and the ability to thrive in a fast-paced, technology-driven environment. You will also collaborate with cross-functional teams to enhance operational efficiency and support organizational growth.

Responsibilities

• Conduct end-to-end onboarding and offboarding processes, including device setup, software installation, and new hire orientations
• Provide comprehensive support for macOS, Windows, and mobile devices (Apple and Android), troubleshooting technical issues efficiently
• Manage user accounts, software access, and permissions using platforms such as Okta, Jira, and Google Workspace
• Maintain accurate IT asset inventory and oversee hardware refresh cycles, including purchasing, provisioning, configuring, and shipping devices
• Collaborate with Legal and Compliance teams to ensure IT operations comply with security policies and responsible use of emerging technologies
• Identify opportunities for automation and process improvements to enhance operational efficiency

Requirements

• Minimum of 2 years of IT experience, ideally within a SaaS or technology-focused company
• Associate’s degree or equivalent professional experience preferred
• Proven ability to manage IT operations in a remote-first environment, including zero-touch deployment and MDM-based device management
• Familiarity with Atlassian tools such as Jira, Confluence, and Service Management
• Strong technical aptitude with a willingness to adopt and champion new tools and technologies
• Excellent attention to detail, organizational skills, and time management capabilities
• Effective communication skills with a collaborative and solutions-oriented approach

Benefits

• Competitive base salary range of $90,000-$120,000, depending on experience, location, and qualifications
• Flexible remote work arrangements with support for distributed teams
• Comprehensive health and wellness benefits, including region-specific options
• Paid time off, 401(k) retirement account, equity awards, and paid parental leave
• Opportunities for professional growth, skill development, and cross-functional collaboration