IT Support Specialist

The HT Group; Durham (NC); On-site; USD 28,000 - 44,000; Part time

Job summary

The HT Group is seeking a customer-focused IT Support Specialist in Durham, NC to provide in-person and remote assistance within a global organization. The role involves supporting a blended macOS and Windows environment, device management, account administration, and productivity tool support.

You will work with a small IT team, handle tickets via Jira, assist with Google Workspace optimization and Azure SSO, and help with office networks and conference room tech.

Qualifications

• 1–2 years IT support or desktop support experience, or internship-equivalent for new grads.
• Experience supporting macOS and Windows devices; strong Mac troubleshooting is a plus.
• Familiarity with AD user creation, group management, and access administration.

Responsibilities

• Provide front-line technical support in person and remotely to employees, including executives.
• Triage, document, and resolve tickets via Jira and other channels; U.S. team handles 40–60 tickets/day.
• Configure and maintain Mac/Windows computers; assist with Linux as needed.
• Support device enrollment with Jamf and Intune; manage user accounts and access.
• Assist with Google Workspace consolidation and continued use of Microsoft 365 and Azure SSO.
• Troubleshoot Google Workspace, Microsoft 365, Slack, and Zoom issues.
• Coordinate onboarding/offboarding, asset tracking, and office tech readiness.
• Maintain network and conference room tech; support Zoom Rooms and A/V equipment.
• Collaborate with global IT and other departments on projects and migrations.

Skills

Mac troubleshooting

Windows troubleshooting

Active Directory

Ticketing systems

Jira

Jamf

Intune

Okta

Google Workspace

Microsoft 365

Azure SSO

Slack

Zoom

Linux basics

Tools

Jira

Jamf

Intune

Okta

Google Workspace

Microsoft 365

Azure SSO

Slack

Zoom

Job description

This opportunity is open to junior/entry level candidates; will likely be part-time (~32 hours/week) but possibility to extend to 40 hours depending on work load. Will need to be onsite.

The Opportunity

We are seeking a customer-focused IT Support Specialist to provide in-person and remote technical support within a global organization. This position will collaborate with a support team of seven professionals in the United States and four in Europe, assisting employees across locations, including executive and senior leadership. The environment is approximately 60% macOS and 35% Windows, with occasional Linux support needs. The office supports approximately 30-40 employees, with typically 15-20 employees physically onsite each day. This role combines end-user troubleshooting, device management, account administration, and office technology support. The organization recently consolidated four companies into a single Google Workspace tenant. This position will help employees navigate that transition while supporting continued use of Microsoft 365 productivity applications and Azure SSO.

Key Responsibilities

• Provide responsive, customer-focused technical support to employees in person and remotely, including C-level executives and senior leadership.
• Respond to, troubleshoot, document, and resolve support requests through Jira and other support channels. The U.S. support team collectively handles approximately 40-60 tickets per day.
• Configure, deploy, maintain, and troubleshoot Mac and Windows computers, with occasional support for Linux devices.
• Support device enrollment and management through Jamf and Intune.
• Perform account administration tasks, including Active Directory user creation, group management, and application access administration.
• Support Okta, Azure SSO, and employee access to business applications.
• Troubleshoot Google Workspace, Microsoft 365 productivity applications, Slack, and Zoom.
• Assist employees with issues related to the recent Google Workspace consolidation and ongoing technology transitions.
• Check and maintain Zoom Rooms, conference room A/V equipment, and other office technology to ensure readiness for daily use and leadership meetings.
• Coordinate onboarding and offboarding activities, including device preparation, account setup, access changes, asset tracking, and new-hire technology orientation.
• Support office network infrastructure, Wi-Fi, VPN connectivity, and firewalls in collaboration with the broader IT team.
• Manage and assist with equipment setup, maintenance, repair, and disposal.
• Develop and maintain troubleshooting guides, technical instructions, and support documentation.
• Collaborate with global IT colleagues and departments such as Engineering, DevOps, Security, Facilities, Finance, and Corporate Systems.
• Participate in IT projects involving hardware, software, infrastructure, and application changes.
• Provide technology support for executive meetings, board meetings, and company-wide events.
• Maintain organized IT workspaces, equipment storage areas, and server rooms.
• Travel occasionally to other offices as needed for IT support.

Required Qualifications

• At least 1-2 years of experience in IT support, desktop support, or a similar role within a business environment; also open to recent graduates with internship experience.
• Hands-on experience supporting both macOS and Windows devices, with strong Mac troubleshooting skills.
• Experience troubleshooting hardware, software, user accounts, application access, and connectivity issues.
• Familiarity with user creation, group management, and access administration in Active Directory.
• Experience using a help desk ticketing system to prioritize, document, and resolve support requests.
• Strong customer service skills and the ability to explain technical issues clearly to users with varying levels of technical knowledge.
• Experience supporting executive or senior leadership users in person and remotely.
• Strong organizational skills, attention to detail, and the ability to manage competing priorities.
• Excellent written, verbal, and interpersonal communication skills.Ability to work collaboratively with a geographically distributed team and learn new technologies.

Preferred Qualifications

• Experience with Jira, Jamf, Intune, Okta, Google Workspace, Microsoft 365, Azure SSO, Slack, or Zoom.
• Experience supporting Zoom Rooms and conference room A/V equipment.
• Familiarity with Linux, endpoint security tools such as CrowdStrike, and office networking technologies.
• Experience supporting technology migrations or changes affecting end users.
• Familiarity with SOX requirements.
• Relevant IT certifications or an IT-related degree.

Prior experience with Okta and Google Workspace is helpful; training is available for candidates with a strong IT support foundation. #TECHIND