IT Support Engineer (Fully Remote)

Blackpoint Cyber; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Discretionary Time Off

Remote-first culture

Health insurance

Vision insurance

Dental insurance

Life insurance

Equity participation

Job summary

Blackpoint Cyber is seeking an experienced IT Systems Administrator to keep core IT infrastructure running for our distributed, cloud-first workforce. You will support endpoints, identity, SaaS platforms, and automation across the company.

You will handle escalated technical support and IT onboarding/offboarding, manage device inventory and warranties with Intune and Jamf, and build automations to improve team efficiency in a remote-first environment.

Qualifications

• 6+ years IT experience with 3+ years in systems administration.
• Familiarity with IAM concepts, scripting, and ITIL.
• Experience managing devices via MDM tools like Intune and Jamf.
• Remote-first work environment and discretion in time-off policies.

Responsibilities

• Handle escalated technical support and IT onboarding/offboarding.
• Manage device inventory, warranties, and refresh cycles with MDM tools like Intune and Jamf.
• Build automations and playbooks to improve team efficiency.

Skills

macOS

Windows

Microsoft 365

Entra ID

Job description

• You'll keep core IT infrastructure running for a distributed, cloud-first workforce.
• You'll support endpoints, identity, SaaS platforms, and automation across the company.

What You'll Do:

• Handle escalated technical support and IT onboarding/offboarding.
• Manage device inventory, warranties, and refresh cycles with MDM tools like Intune and Jamf.
• Build automations and playbooks to improve team efficiency.

Qualifications:

• 6+ years of IT experience, including 3+ years in systems administration.
• Strong experience with macOS, Windows, Microsoft 365, and Entra ID.
• Familiarity with IAM concepts, scripting, and ITIL.
• Discretionary Time Off and remote-first work environment.
• Competitive health, vision, dental, and life insurance plans.
• Equity participation and exposure to modern tooling.

Blackpoint Cyber

Blackpoint Cyber is a cybersecurity company founded by former NSA experts, providing threat hunting, detection, and remediation technology. The company is in hyper-growth mode with a recent $190M Series C round, and its small IT team supports around 230 people in a remote-first culture.