Senior IT Service Management Leader - Remote

CSAA; Massachusetts; Remoto; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

CSAA Insurance Group (CSAA IG) seeks a Senior Manager, IT Service Management - Remote to drive enterprise ITSM strategy and governance, coordinating across IT, Security, Risk and business teams to deliver reliable technology services.

You will lead Incident, Problem, Change, Configuration, Asset and Knowledge management, shaping policies, controls and operating rhythms while guiding teams to improved service outcomes in a remote, US-wide setting.

Mansioni

• Lead ITSM strategy, roadmap, governance framework, and process maturity priorities.
• Define and maintain ITSM policies, standards, controls, roles, decision rights, accountability models, governance forums, and operating rhythms.
• Collaborate with IT and business leaders to align service management with customer needs, technology strategy, regulatory requirements, operational risk, and business outcomes.
• Assess process maturity and prioritize improvements based on business value, risk, operational need, and organizational readiness.
• Promote consistent adoption with flexible delivery models and represent ITSM priorities in technology planning, architecture, operations, audit, risk, and transformation discussions.

Descrizione del lavoro

CSAA Insurance Group (CSAA IG) seeks a Senior Manager, IT Service Management - Remote to drive enterprise ITSM strategy and governance, coordinating across IT, Security, Risk and business teams to deliver reliable technology services.

You will lead Incident, Problem, Change, Configuration, Asset and Knowledge management, shaping policies, controls and operating rhythms while guiding teams to improved service outcomes in a remote, US-wide setting.