Senior IT Service Management Leader – Remote

CSAA; New York (NY); Remote; USD 140,000 - 210,000; Full time

Job summary

CSAA Insurance Group in the United States is seeking a Senior Manager, IT Service Management to lead enterprise ITSM strategy, governance, and service delivery in a remote capacity. You will drive incident, problem, change, and asset management across technology, security, risk, and business teams, aligning with regulatory requirements and customer outcomes.

This role emphasizes building mature ITSM processes, governance forums, and measurable improvements while enabling delivery and resilience

Responsibilities

• Lead the organizations ITSM strategy, roadmap, operating model, governance framework, and process maturity priorities.
• Define and maintain ITSM policies, standards, controls, roles, decision rights, accountability models, governance forums, and operating rhythms.
• Work with IT and business leaders to align service management with customer needs, technology strategy, regulatory requirements, operational risk, and business outcomes.
• Assess process maturity and prioritize improvements based on business value, risk, operational need, and organizational readiness.
• Promote consistent adoption with appropriate flexibility for delivery models and represent ITSM priorities in technology planning, architecture, operations, audit, risk, and transformation discussions.

Job description

CSAA Insurance Group in the United States is seeking a Senior Manager, IT Service Management to lead enterprise ITSM strategy, governance, and service delivery in a remote capacity. You will drive incident, problem, change, and asset management across technology, security, risk, and business teams, aligning with regulatory requirements and customer outcomes.

This role emphasizes building mature ITSM processes, governance forums, and measurable improvements while enabling delivery and resilience