Senior IT Service Management Leader – Remote

CSAA; Minnesota; À distance; USD 120 000 - 160 000; Plein temps

Résumé du poste

CSAA Insurance Group, a leading insurer, seeks a Senior Manager, IT Service Management - Remote to drive enterprise ITSM strategy and governance. You will lead incident, problem, change, and asset management across technology teams, ensuring reliable service delivery.

Collaborating with Security, Risk, and business units, you will set policies, measure outcomes, and drive continual improvement to align with regulatory requirements and operational risk management.

Qualifications

• Experience leading ITSM strategy and governance.

Responsabilités

• Lead ITSM strategy, roadmap, governance framework, and process maturity priorities.
• Define and maintain ITSM policies, standards, controls, roles, decision rights, accountability models, governance forums, and operating rhythms.
• Align service management with customer needs, technology strategy, regulatory requirements, operational risk, and business outcomes.
• Assess process maturity and prioritize improvements based on value, risk, and readiness.
• Promote consistent adoption with flexibility for delivery models and ITSM priorities in planning.

Description du poste

CSAA Insurance Group, a leading insurer, seeks a Senior Manager, IT Service Management - Remote to drive enterprise ITSM strategy and governance. You will lead incident, problem, change, and asset management across technology teams, ensuring reliable service delivery.

Collaborating with Security, Risk, and business units, you will set policies, measure outcomes, and drive continual improvement to align with regulatory requirements and operational risk management.