Senior IT Service Management Leader - Remote

CSAA; Michigan; À distance; USD 130 000 - 195 000; Plein temps

Résumé du poste

CSAA Insurance Group is seeking a Senior Manager, IT Service Management to lead enterprise ITSM strategy, governance, and continual improvement for reliable technology service delivery in a remote-capable environment.

The role collaborates with IT, Security, Risk, and business units to define policies, standards, and measures while guiding Incident, Major Incident, Problem, Change, Configuration, IT Asset, Knowledge, and Service Level management to deliver measurable business value.

Responsabilités

• Lead the organizations ITSM strategy, roadmap, operating model, governance framework, and process maturity priorities.
• Define and maintain ITSM policies, standards, controls, roles, decision rights, accountability models, governance forums, and operating rhythms.
• Work with IT and business leaders to align service management with customer needs, technology strategy, regulatory requirements, operational risk, and business outcomes.
• Assess process maturity and prioritize improvements based on business value, risk, operational need, and organizational readiness.
• Promote consistent adoption with appropriate flexibility for delivery models and represent ITSM priorities in technology planning, architecture, operations, audit, risk, and transformation discussions.

Description du poste

CSAA Insurance Group is seeking a Senior Manager, IT Service Management to lead enterprise ITSM strategy, governance, and continual improvement for reliable technology service delivery in a remote-capable environment.

The role collaborates with IT, Security, Risk, and business units to define policies, standards, and measures while guiding Incident, Major Incident, Problem, Change, Configuration, IT Asset, Knowledge, and Service Level management to deliver measurable business value.