Senior IT Service Management Leader — Remote

CSAA; Pennsylvania; Remote; USD 120,000 - 150,000; Full time

Job summary

CSAA Insurance Group (CSAA IG) is seeking a Senior Manager, IT Service Management to lead enterprise ITSM strategy and governance in a remote capacity. You will oversee incident, problem, change, and asset management, coordinating with technology, risk, and business teams to align IT services with business goals.

The role requires strong leadership across cross-functional teams, a focus on process maturity, and continual improvement to deliver reliable technology services in a fast-paced

Qualifications

• The Senior Manager, IT Service Management leads the strategy, governance, execution, and continual improvement of enterprise IT service management practices and the teams responsible for reliable technology service delivery.

Responsibilities

• ITSM Strategy and Governance: lead ITSM strategy, roadmap, operating model, governance framework, and process maturity priorities.
• Incident and Major Incident Management: provide governance for incident management and major incidents, ensuring timely restoration and clear communication.
• Problem Management: lead proactive and reactive problem management, with a structured backlog and root cause analysis.
• IT Change Management: govern change management with risk-based standards and approvals.
• Service Configuration and IT Asset Management: govern configuration management and IT asset management standards and lifecycle governance.

Job description

CSAA Insurance Group (CSAA IG) is seeking a Senior Manager, IT Service Management to lead enterprise ITSM strategy and governance in a remote capacity. You will oversee incident, problem, change, and asset management, coordinating with technology, risk, and business teams to align IT services with business goals.

The role requires strong leadership across cross-functional teams, a focus on process maturity, and continual improvement to deliver reliable technology services in a fast-paced