Senior IT Service Management Leader - Remote

CSAA; New Jersey; Remote; USD 140,000 - 190,000; Full time

Job summary

CSAA Insurance Group (CSAA IG) seeks a Senior Manager, IT Service Management to lead enterprise ITSM strategy, governance, and continual improvement. Remote work across the US will require collaboration with Security, Risk, and business teams to align service delivery with customer outcomes.

You will establish measurable ITSM standards, oversee Incident and Problem Management, and guide Change, Configuration, and Asset Management to improve resilience and value realization.

Qualifications

• Proven leadership of ITSM programs and teams.
• Experience aligning IT service delivery with business goals.
• Strong governance, risk, and compliance awareness.

Responsibilities

• Lead ITSM strategy, governance, and roadmap.
• Define policies, controls, and operating rhythms for IT service delivery.
• Oversee Incident, Major Incident, Problem, and Change Management.
• Govern Service Configuration and IT Asset Management.
• Collaborate with IT and business leaders to drive value and risk reductions.

Skills

ITSM

ITIL

Governance

Incident Management

Problem Management

Change Management

Service Configuration

IT Asset Management

Job description

CSAA Insurance Group (CSAA IG) seeks a Senior Manager, IT Service Management to lead enterprise ITSM strategy, governance, and continual improvement. Remote work across the US will require collaboration with Security, Risk, and business teams to align service delivery with customer outcomes.

You will establish measurable ITSM standards, oversee Incident and Problem Management, and guide Change, Configuration, and Asset Management to improve resilience and value realization.