IT Service Management Leader - Remote

CSAA; Maine; Remote; USD 140,000 - 190,000; Full time

Job summary

CSAA Insurance Group (CSAA IG) is seeking a Senior Manager, IT Service Management to lead enterprise ITSM strategy and governance from a remote location. You will drive capabilities across Incident, Problem, Change, and Asset Management while coordinating with IT, Security, and business teams.

Join a collaborative environment focused on reliable technology service delivery, continuous improvement, and risk-informed decision making to support customer experience and regulatory compliance.

Qualifications

• Strategic IT service management expertise across enterprise IT.
• Ability to define, implement, and govern ITSM standards and processes.
• Experience coordinating cross-functional teams with risk, security, and business units.

Responsibilities

• Lead ITSM strategy, roadmap, and governance framework.
• Define policies, controls, roles, and operating rhythms.
• Align service management with customer needs, regulatory requirements, and risk.
• Prioritize improvements based on value, risk, and readiness.
• Speak to ITSM priorities in planning, architecture, and audits.

Skills

ITSM strategy

Governance

Incident mgmt

Problem mgmt

Change mgmt

Asset management

SLA governance

Knowledge mgmt

Stakeholder alignment

Job description

CSAA Insurance Group (CSAA IG) is seeking a Senior Manager, IT Service Management to lead enterprise ITSM strategy and governance from a remote location. You will drive capabilities across Incident, Problem, Change, and Asset Management while coordinating with IT, Security, and business teams.

Join a collaborative environment focused on reliable technology service delivery, continuous improvement, and risk-informed decision making to support customer experience and regulatory compliance.