Senior IT Program Leader — AI-Driven Delivery

Salesforce; Indianapolis (IN); On-site; USD 150,000 - 227,000; Full time

Job summary

Salesforce is seeking a Senior Technical Program Manager to lead programs within IT Delivery Services. You will coordinate cross‑functional teams across product management, engineering, and vendors to ensure on‑time delivery and alignment with business goals.

The role requires strong leadership, executive communication, and the ability to navigate a fast‑paced environment. Prior experience in IT Experience Engineering and SAFe/Agile environments is essential.

Qualifications

• 7+ years of technical program management experience in a highly matrixed environment.
• 3+ years delivering technical programs/projects in a hybrid delivery model (Waterfall & Agile).
• Must have exposure to managing programs in an agile model (Scrum, Kanban, SAFe).
• PMP certification and Agile certifications are preferred.

Responsibilities

• Lead end-to-end programs and projects across IT Delivery Services.
• Collaborate with product management, engineering and vendors to define scope, deliverables, resources, and timelines.
• Engage with senior leaders to track status and gain alignment and sign-offs on milestones.
• Identify risks and dependencies and create mitigation and contingency plans.

Skills

Leadership

Stakeholder management

Communication

Cross-functional collaboration

Agile mindset

Education

PMP certification

SAFe/ Scrum certification

Bachelor's degree in a related field

Job description

Salesforce is seeking a Senior Technical Program Manager to lead programs within IT Delivery Services. You will coordinate cross‑functional teams across product management, engineering, and vendors to ensure on‑time delivery and alignment with business goals.

The role requires strong leadership, executive communication, and the ability to navigate a fast‑paced environment. Prior experience in IT Experience Engineering and SAFe/Agile environments is essential.