Senior IT Product Manager, Managed Services (Hybrid)

EY; Boston (MA); Hybrid; USD 87,000 - 143,000; Full time

Benefits offered by this job

Hybrid work model

Mentorship from senior leadership

Comprehensive compensation andBenefits

Job summary

EY in the United States seeks a Senior Consultant in Managed Services Product Engineering to drive day-to-day delivery, governance, and continuous improvement for large-scale engagements. You will act as an IT Product and Project Manager, supporting service delivery commitments and client initiatives.

This role is ideal for a hands-on consultant with 7+ years of experience in IT delivery, outsourcing, or product/program management, thriving at the intersection of client engagement and service

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• 7+ years of experience in Product Management/ Project Management or IT managed services.
• Hands‑on experience managing complex IT initiatives in a services or operations‑oriented environment.
• Strong understanding of IT service management concepts (ITIL), SLAs, KPIs, and governance models.
• Experience working with global delivery teams and offshore/onshore models.

Responsibilities

• Serve as an IT Product / Project Manager for client-facing initiatives such as product engineering, application enhancements, modernization, automation, or tool adoption.
• Maintain product backlogs, roadmaps, and delivery plans aligned to client priorities and managed services objectives.
• Coordinate Agile, hybrid, or waterfall delivery models depending on engagement needs.
• Drive requirements clarity, acceptance criteria, and successful handoffs into steady‑state operations.

Skills

Product Management

Project Management

Client engagement

Stakeholder management

Communication

Education

Bachelor’s degree in IT/CS/Engineering

Tools

ServiceNow

Jira

Azure DevOps

Job description

EY in the United States seeks a Senior Consultant in Managed Services Product Engineering to drive day-to-day delivery, governance, and continuous improvement for large-scale engagements. You will act as an IT Product and Project Manager, supporting service delivery commitments and client initiatives.

This role is ideal for a hands-on consultant with 7+ years of experience in IT delivery, outsourcing, or product/program management, thriving at the intersection of client engagement and service