Senior IT Product Manager - Managed Services Delivery

EY; Cleveland (OH); Remote; USD 87,000 - 143,000; Full time

Job summary

EY is seeking a Senior Consultant in IT Product Management within EY’s Managed Services. You will drive day-to-day delivery, governance, and continuous improvement across large-scale product engineering managed services engagements, acting as an IT Product and Project Manager for client initiatives.

This role requires 7+ years in IT delivery, outsourcing, or product/program management, with hands-on experience in IT service management, global delivery, and strong stakeholder communication to

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• 7+ years of experience in Product Management/ Project Management or IT managed services.
• Hands‑on experience managing complex IT initiatives in a services or operations‑oriented environment.
• Strong understanding of IT service management concepts (ITIL), SLAs, KPIs, and governance models.
• Experience working with global delivery teams and offshore/onshore models.
• Excellent communication, stakeholder management, and execution skills.

Responsibilities

• Serve as an IT Product / Project Manager for client-facing initiatives such as product engineering, application enhancements, modernization, automation, or tool adoption.
• Maintain product backlogs, roadmaps, and delivery plans aligned to client priorities and managed services objectives.
• Coordinate Agile, hybrid, or waterfall delivery models depending on engagement needs.
• Drive requirements clarity, acceptance criteria, and successful handoffs into steady‑state operations.
• Track and manage SLAs, KPIs, milestones, risks, and dependencies, escalating issues proactively to the Senior Manager.

Skills

IT service management concepts

7+ years experience in Product/Project

Strong stakeholder management

Experience with global delivery teams

Excellent communication

Education

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field

Tools

ServiceNow

Jira

Azure DevOps

Job description

EY is seeking a Senior Consultant in IT Product Management within EY’s Managed Services. You will drive day-to-day delivery, governance, and continuous improvement across large-scale product engineering managed services engagements, acting as an IT Product and Project Manager for client initiatives.

This role requires 7+ years in IT delivery, outsourcing, or product/program management, with hands-on experience in IT service management, global delivery, and strong stakeholder communication to