Senior IT Product Manager – Managed Services

EY; Hoboken (NJ); Hybrid; USD 87,000 - 143,000; Full time

Benefits offered by this job

Medical & Dental coverage

Pension & 401k

Paid time off

Job summary

EY in the United States seeks a Senior Consultant in Managed Services Product Engineering to drive day-to-day delivery, governance, and continuous improvement of large-scale engagements. You will act as IT Product and Project Manager, maintaining backlogs, roadmaps, and delivery plans while coordinating across onshore and offshore teams.

This hands-on role requires 7+ years of IT delivery or product management and a proven ability to lead cross-functional teams in a fast-paced, global

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• 7+ years of experience in Product Management/ Project Management or IT managed services.
• Hands-on experience managing complex IT initiatives in a services or operations-oriented environment.
• Strong understanding of IT service management concepts (ITIL), SLAs, KPIs, and governance models.
• Experience working with global delivery teams and offshore/onshore models.
• Excellent communication, stakeholder management, and execution skills.

Responsibilities

• Serve as an IT Product / Project Manager for client-facing initiatives such as product engineering, application enhancements, modernization, automation, or tool adoption.
• Maintain product backlogs, roadmaps, and delivery plans aligned to client priorities and managed services objectives.
• Coordinate Agile, hybrid, or waterfall delivery models depending on engagement needs.
• Drive requirements clarity, acceptance criteria, and successful handoffs into steady-state operations.
• Support the end-to-end delivery of managed IT services.
• Act as the day-to-day PMO for assigned workstreams, initiatives, or service components within larger engagements.
• Track and manage SLAs, KPIs, milestones, risks, and dependencies, escalating issues proactively to the Senior Manager.
• Ensure delivery activities align with contractual commitments, operating models, and EY quality standards.
• Prepare and deliver status reports, dashboards, and operational reviews.
• Support client governance forums, including weekly/monthly service reviews and transformation checkpoints.
• Collaborate closely with the Engagement Manager to maintain strong client relationships and delivery confidence.
• Coordinate cross-functional and cross-geography teams, including onshore, offshore, and third-party providers.
• Take the lead on delivery tasks, documentation, and best practices.
• Foster a culture of accountability, collaboration, and continuous improvement within the delivery team.
• Identify opportunities for process optimization, automation, standardization, and tooling improvements.
• Support transformation initiatives such as cloud adoption, DevOps enablement, ITSM optimization, and AI-assisted operations.
• Contribute to service transition activities, runbook development, and operational readiness.

Skills

Product Management

Project Management

ITIL

Stakeholder management

Governance

Delivery management

Education

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field

Tools

ServiceNow

Jira

Azure DevOps

Job description

EY in the United States seeks a Senior Consultant in Managed Services Product Engineering to drive day-to-day delivery, governance, and continuous improvement of large-scale engagements. You will act as IT Product and Project Manager, maintaining backlogs, roadmaps, and delivery plans while coordinating across onshore and offshore teams.

This hands-on role requires 7+ years of IT delivery or product management and a proven ability to lead cross-functional teams in a fast-paced, global