Senior IT Product Manager - Managed Services

EY; Honolulu (HI); Remote; USD 87,000 - 143,000; Full time

Benefits offered by this job

Medical & dental coverage

Pension/401(k)

Generous paid time off

Job summary

EY is seeking a Senior Consultant in Managed Services Product Engineering. You will drive day-to-day delivery, governance, and continuous improvement of large-scale product engineering engagements, acting as IT Product and Project Manager to support service delivery commitments and client-facing initiatives.

The role requires 7+ years in IT delivery, outsourcing, or product/program management, with hands-on experience across IT initiatives, and strong ITIL, KPI, and governance knowledge.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• 7+ years of experience in Product Management/ Project Management or IT managed services.
• Hands-on experience managing complex IT initiatives in a services or operations-oriented environment.
• Strong understanding of IT service management concepts (ITIL), SLAs, KPIs, and governance models.
• Experience working with global delivery teams and offshore/onshore models.
• Excellent communication, stakeholder management, and execution skills.

Responsibilities

• Serve as an IT Product / Project Manager for client-facing initiatives such as product engineering, application enhancements, modernization, automation, or tool adoption.
• Maintain product backlogs, roadmaps, and delivery plans aligned to client priorities and managed services objectives.
• Coordinate Agile, hybrid, or waterfall delivery models depending on engagement needs.
• Drive requirements clarity, acceptance criteria, and successful handoffs into steady-state operations.
• Track and manage SLAs, KPIs, milestones, risks, and dependencies, escalating issues proactively.

Skills

IT product management

Stakeholder management

Communication skills

Execution skills

IT governance

Global delivery experience

Education

Bachelor’s degree in Information Technology / Computer Science / Engineering

Tools

ServiceNow

Jira

Azure DevOps

ITSM tools

PM certifications (PMP/ITIL/SAFe)

Job description

EY is seeking a Senior Consultant in Managed Services Product Engineering. You will drive day-to-day delivery, governance, and continuous improvement of large-scale product engineering engagements, acting as IT Product and Project Manager to support service delivery commitments and client-facing initiatives.

The role requires 7+ years in IT delivery, outsourcing, or product/program management, with hands-on experience across IT initiatives, and strong ITIL, KPI, and governance knowledge.