Senior IT Product Manager - Managed Services

EY; Cincinnati (OH); Hybrid; USD 87,000 - 143,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k)

Paid time off

Hybrid work model

Job summary

EY is seeking a Senior Consultant in Managed Services Product Engineering to drive day-to-day delivery, governance, and continuous improvement of large-scale engagements. You will act as IT product and project manager, supporting service delivery commitments and cross-functional collaboration.

This role targets hands-on professionals with 7+ years in IT delivery, outsourcing, or product management who thrive in client engagement, execution discipline, and service optimization across global teams.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• 7+ years in Product/Project Management or IT managed services.
• Hands-on experience managing complex IT initiatives in a services environment.
• Strong ITIL, SLAs, KPIs, governance knowledge.
• Experience with global delivery teams and offshore/onshore models.
• Excellent communication, stakeholder management, and execution skills.

Responsibilities

• Serve as IT Product / Project Manager for client initiatives such as product engineering and modernization.
• Maintain product backlogs, roadmaps, and delivery plans aligned to client priorities.
• Coordinate Agile, hybrid, or waterfall delivery models.
• Drive requirements clarity, acceptance criteria, and handoffs into steady-state operations.
• Support end-to-end delivery of managed IT services.
• Prepare status reports and governance reviews.
• Collaborate with Engagement Manager to maintain client relationships.

Skills

IT product management

PM/Project management

ITIL

Agile / Scrum

Stakeholder management

Global delivery

Communication

Education

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field

Tools

ServiceNow

Jira

Azure DevOps

Job description

EY is seeking a Senior Consultant in Managed Services Product Engineering to drive day-to-day delivery, governance, and continuous improvement of large-scale engagements. You will act as IT product and project manager, supporting service delivery commitments and cross-functional collaboration.

This role targets hands-on professionals with 7+ years in IT delivery, outsourcing, or product management who thrive in client engagement, execution discipline, and service optimization across global teams.