Senior IT Product Manager, Managed Services

EY

Dallas (TX)

Hybrid

USD 87,000 - 143,000

Full time

5 days ago

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Benefits offered by this job

Hybrid work model

Medical and dental coverage

Pension and 401(k)

Job summary

EY is seeking a Senior Consultant in Managed Services Product Engineering. You will drive day-to-day delivery, governance, and continuous improvement of large-scale engagements, acting as IT Product and Project Manager for client-facing initiatives and service delivery.

The role requires 7+ years in IT delivery or product/program management, with strong governance, ITIL knowledge, and experience coordinating global teams. EY offers hybrid work and a path to senior leadership roles.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
7+ years in Product Management/Project Management or IT managed services.
Hands-on experience managing complex IT initiatives in a services/operations environment.
Strong understanding of IT service management concepts (ITIL), SLAs, KPIs, governance.
Experience with global delivery teams and offshore/onshore models.

Responsibilities

Serve as IT Product/Project Manager for client-facing initiatives (product engineering, enhancements, modernization, automation, tools).
Maintain product backlogs, roadmaps, and delivery plans aligned to priorities and objectives.
Coordinate Agile, hybrid, or waterfall delivery models per engagement needs.
Drive requirements clarity, acceptance criteria, and handoffs into steady-state operations.
Handle day-to-day PMO for workstreams and service components within engagements.