Senior IT Product & Delivery Consultant — Managed Services

EY

Salem (OR)

Remote

USD 87,000 - 143,000

Full time

5 days ago

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Benefits offered by this job

Hybrid work model

Mentorship from senior leadership

Competitive compensation & benefits

Generous paid time off

Job summary

EY is seeking a Senior Consultant in Managed Services Product Engineering to drive day-to-day delivery, governance, and continuous improvement of large-scale engagements. You will act as IT Product/Project Manager, supporting service delivery commitments and client-facing initiatives with a focus on operational excellence across applications and platforms.

The role targets hands-on professionals with 7+ years in IT delivery, outsourcing, or product/program management, skilled in cross-functional

Qualifications

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
7+ years of experience in Product Management/ Project Management or IT managed services.
Hands-on experience managing complex IT initiatives in a services or operations-oriented environment.
Strong understanding of IT service management concepts (ITIL), SLAs, KPIs, and governance models.
Experience working with global delivery teams and offshore/onshore models.

Responsibilities

Serve as an IT Product / Project Manager for client-facing initiatives such as product engineering, application enhancements, modernization, automation, or tool adoption.
Maintain product backlogs, roadmaps, and delivery plans aligned to client priorities and managed services objectives.
Coordinate Agile, hybrid, or waterfall delivery models depending on engagement needs.
Drive requirements clarity, acceptance criteria, and successful handoffs into steady-state operations.