Senior IT Product & Delivery Consultant - Managed Services

EY; Topeka (KS); Hybrid; USD 87,000 - 143,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

Pension and 401(k) plans

Paid time off options

Job summary

EY seeks a Senior Consultant in Managed Services IT Product Management. You will drive day-to-day delivery, governance, and continuous improvement across large-scale product engineering engagements, acting as IT Product and Project Manager for client-facing initiatives.

With 7+ years in IT delivery or product/program management, you will coordinate cross‑functional teams, manage SLAs/KPIs, and ensure delivery excellence within a hybrid delivery model.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• 7+ years of experience in Product Management/ Project Management or IT managed services.
• Hands-on experience managing complex IT initiatives in a services or operations-oriented environment.
• Strong understanding of IT service management concepts (ITIL), SLAs, KPIs, and governance models.
• Experience working with global delivery teams and offshore/onshore models.
• Excellent communication, stakeholder management, and execution skills.

Responsibilities

• IT Product / Project Management for client-facing initiatives such as product engineering, application enhancements, modernization, automation, or tool adoption.
• Maintain product backlogs, roadmaps, and delivery plans aligned to client priorities and managed services objectives.
• Coordinate Agile, hybrid, or waterfall delivery models depending on engagement needs.
• Drive requirements clarity, acceptance criteria, and successful handoffs into steady‑state operations.
• End‑to‑end delivery of managed IT services and PMO support for assigned workstreams.
• Prepare and deliver status reports, dashboards, and operational reviews.
• Collaborate closely with the Engagement Manager to maintain strong client relationships and delivery confidence.
• Coordinate cross‑functional and cross‑geography teams, including onshore, offshore, and third‑party providers.
• Identify opportunities for process optimization, automation, standardization, and tooling improvements.

Skills

Product management

Project management

ITIL

Stakeholder management

Execution skills

Agile delivery

Education

Bachelor’s degree (IT)

Tools

ServiceNow

Jira

Azure DevOps

Job description

EY seeks a Senior Consultant in Managed Services IT Product Management. You will drive day-to-day delivery, governance, and continuous improvement across large-scale product engineering engagements, acting as IT Product and Project Manager for client-facing initiatives.

With 7+ years in IT delivery or product/program management, you will coordinate cross‑functional teams, manage SLAs/KPIs, and ensure delivery excellence within a hybrid delivery model.