Senior IT Product & Delivery Leader — Managed Services

EY

Phoenix (AZ)

Hybrid

USD 87,000 - 143,000

Full time

5 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Hybrid work model

Large-scale global engagements

Flexible vacation policy

Job summary

EY is seeking a Senior Consultant in Managed Services Product Engineering. The role focuses on day-to-day delivery, governance, and continuous improvement of large-scale product engineering managed services engagements.

You will act as IT Product and Project Manager, supporting service delivery commitments and client-facing initiatives across applications and platform services. This hands-on position targets professionals with 7+ years in IT delivery, outsourcing, or product/program management,

Qualifications

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
7+ years of experience in Product Management/ Project Management or IT managed services.
Hands-on experience managing complex IT initiatives in a services or operations-oriented environment.
Strong understanding of IT service management concepts (ITIL), SLAs, KPIs, and governance models.
Experience working with global delivery teams and offshore/onshore models.
Excellent communication, stakeholder management, and execution skills.

Responsibilities

Serve as an IT Product / Project Manager for client-facing initiatives such as product engineering, application enhancements, modernization, automation, or tool adoption.
Maintain product backlogs, roadmaps, and delivery plans aligned to client priorities and managed services objectives.
Coordinate Agile, hybrid, or waterfall delivery models depending on engagement needs.
Drive requirements clarity, acceptance criteria, and successful handoffs into steady-state operations.
Support the end-to-end delivery of managed IT services.
Act as the day-to-day PMO for assigned workstreams, initiatives, or service components within larger engagements.
Track and manage SLAs, KPIs, milestones, risks, and dependencies, escalating issues proactively to the Senior Manager.
Ensure delivery activities align with contractual commitments, operating models, and EY quality standards.
Prepare and deliver status reports, dashboards, and operational reviews.
Support client governance forums, including weekly/monthly service reviews and transformation checkpoints.
Collaborate closely with the Engagement Manager to maintain strong client relationships and delivery confidence.
Coordinate cross-functional and cross-geography teams, including onshore, offshore, and third-party providers.
Take the lead on delivery tasks, documentation, and best practices.
Foster a culture of accountability, collaboration, and continuous improvement within the delivery team.
Identify opportunities for process optimization, automation, standardization, and tooling improvements.
Support transformation initiatives such as cloud adoption, DevOps enablement, ITSM optimization, and AI-assisted operations.
Contribute to service transition activities, runbook development, and operational readiness.