Senior IT Product Manager – Global Managed Services

EY; Chicago (IL); Hybrid; USD 87,000 - 143,000; Full time

Benefits offered by this job

Hybrid work model

Mentorship from senior leadership

Growth path to Manager roles

Competitive compensation

Job summary

EY is seeking a Senior Consultant in our Managed Services Product Engineering team. You will drive day-to-day delivery, governance, and continuous improvement of large-scale product engineering engagements, acting as IT Product and Project Manager for client-facing initiatives.

Ideal candidates have 7+ years in IT delivery, outsourcing, or product/program management, and thrive at the intersection of client engagement, execution discipline, and service optimization.

Qualifications

• 7+ years of experience in Product Management or Project Management or IT managed services.
• Hands-on experience managing complex IT initiatives in a services or operations environment.
• Strong understanding of IT service management concepts (ITIL), SLAs, KPIs, and governance models.
• Experience with global delivery teams and offshore/onshore models.
• Excellent communication and stakeholder management.

Responsibilities

• Manage client-facing IT product and project initiatives including product engineering and enhancements.
• Maintain backlogs, roadmaps, and delivery plans aligned to client priorities.
• Coordinate Agile, hybrid, or waterfall delivery models per engagement.
• Drive requirements clarity and smooth handoffs into steady-state operations.
• Oversee end-to-end delivery of managed IT services and track KPIs and SLAs.
• Prepare status reports, dashboards and governance reviews for clients.
• Collaborate with onshore, offshore, and third-party teams to ensure delivery.
• Identify opportunities for automation, standardization, and ITSM improvements.

Skills

Product Management

Project Management

ITIL

Stakeholder Management

Delivery Governance

Communication

Education

Bachelor’s degree

Tools

ServiceNow

Jira

Azure DevOps

ITSM tools

Job description

EY is seeking a Senior Consultant in our Managed Services Product Engineering team. You will drive day-to-day delivery, governance, and continuous improvement of large-scale product engineering engagements, acting as IT Product and Project Manager for client-facing initiatives.

Ideal candidates have 7+ years in IT delivery, outsourcing, or product/program management, and thrive at the intersection of client engagement, execution discipline, and service optimization.