Senior IT Product Manager - Managed Services

EY

Lansing (MI)

Hybrid

USD 87,000 - 143,000

Full time

5 days ago

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Benefits offered by this job

Hybrid work model

Competitive compensation and benefits

Mentorship from senior leadership

Job summary

EY is seeking a Senior Consultant in Managed Services to drive day‑to‑day delivery, governance, and continuous improvement of large‑scale product engineering engagements. You will balance client engagement with execution discipline and service optimization across applications and platforms.

The role requires 7+ years in IT delivery, outsourcing, or product/program management, with strong communication and collaboration skills in a global environment.

Qualifications

7+ years of experience in Product Management/Project Management or IT managed services.
Hands‑on experience managing complex IT initiatives in a services/operations environment.
Strong understanding of ITIL, SLAs, KPIs, and governance models.

Responsibilities

Manage client‑facing product engineering initiatives and roadmaps.
Coordinate Agile, hybrid, or waterfall delivery models to meet engagements.
Track SLAs, KPIs, milestones, risks and dependencies; report on progress.
Lead cross‑functional and cross‑geography teams to ensure accountability and continuous improvement.
Support transformation efforts including cloud adoption, DevOps enablement, and ITSM optimization.

Skills

Product Management

Project Management

Stakeholder Management

Communication

Education

Bachelor’s degree in IT/CS/Engineering

Tools

ServiceNow

Jira

Azure DevOps

ITIL

Job description

The role requires 7+ years in IT delivery, outsourcing, or product/program management, with strong communication and collaboration skills in a global environment.

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