Senior IT Product Manager – Managed Services (Global)

EY; Baltimore (MD); Hybrid; USD 87,000 - 143,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation

Mentorship from senior leadership

Growth path to Manager

Paid time off options

Job summary

EY is seeking a Senior Consultant in Managed Services to lead IT product management and project delivery for large-scale engagements. You’ll manage product backlogs, roadmaps, and delivery plans while coordinating across onshore and offshore teams.

The role requires 7+ years in IT delivery, outsourcing, or product management, with strong ITIL, SLA, and KPI knowledge, and a proven ability to drive client value in a hybrid delivery model.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field
• 7+ years of experience in Product Management/Project Management or IT managed services
• Hands-on experience managing complex IT initiatives in a services or operations-oriented environment
• Strong understanding of IT service management concepts (ITIL), SLAs, KPIs, and governance models
• Experience working with global delivery teams and offshore/onshore models
• Excellent communication, stakeholder management, and execution skills

Responsibilities

• Serve as an IT Product / Project Manager for client-facing initiatives such as product engineering, application enhancements, modernization, automation, or tool adoption
• Maintain product backlogs, roadmaps, and delivery plans aligned to client priorities and managed services objectives
• Coordinate Agile, hybrid, or waterfall delivery models depending on engagement needs
• Drive requirements clarity, acceptance criteria, and successful handoffs into steady-state operations
• Support the end-to-end delivery of managed IT services
• Act as the day-to-day PMO for assigned workstreams, initiatives, or service components within larger engagements

Skills

Product management

Project management

IT delivery

Stakeholder management

Cross-functional collaboration

Agile methodologies

Education

Bachelor’s degree in IT/CS/Eng

Tools

ServiceNow

Jira

Azure DevOps

Job description

EY is seeking a Senior Consultant in Managed Services to lead IT product management and project delivery for large-scale engagements. You’ll manage product backlogs, roadmaps, and delivery plans while coordinating across onshore and offshore teams.

The role requires 7+ years in IT delivery, outsourcing, or product management, with strong ITIL, SLA, and KPI knowledge, and a proven ability to drive client value in a hybrid delivery model.