Senior IT Product & Delivery Lead (Managed Services)

EY

Carson City (NV)

Remote

USD 87,000 - 143,000

Full time

5 days ago

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Job summary

EY seeks a Senior Consultant in Managed Services Product Engineering to drive day-to-day delivery, governance, and continuous improvement of large-scale engagements. You will act as IT Product/Project Manager, managing client-facing initiatives and ensuring operational excellence across applications and platform services.

With 7+ years in IT delivery or PM roles, you will coordinate cross-functional teams, manage SLAs/KPIs, and lead service delivery improvements in a complex, global environment.

Qualifications

Bachelor’s degree in IT, CS, Engineering, or related field.
7+ years in Product/Project Management or IT managed services.
Hands-on with complex IT initiatives in services/operations.
Strong understanding of ITIL, SLAs, KPIs, governance.

Responsibilities

Serve as IT Product/Project Manager for client-facing initiatives such as product engineering, application enhancements, modernization, automation, or tool adoption.
Maintain product backlogs, roadmaps, and delivery plans aligned to client priorities and managed services objectives.
Coordinate Agile, hybrid, or waterfall delivery models depending on engagement needs.
Drive requirements clarity, acceptance criteria, and successful handoffs into steady-state operations.

Skills

Product Management

IT Delivery

Stakeholder Mgmt

Governance

Cross-Functional

Education

Bachelor’s degree in IT/CS/Engineering

Tools

ServiceNow

Jira

Azure DevOps

ITIL

Job description

With 7+ years in IT delivery or PM roles, you will coordinate cross-functional teams, manage SLAs/KPIs, and lead service delivery improvements in a complex, global environment.

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