Senior IT Product Lead - Managed Services Delivery

EY; Atlanta (GA); Hybrid; USD 87,000 - 143,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation

Global exposure

Job summary

EY is seeking a Senior Consultant in Managed Services for IT Product Management in Atlanta. You will drive day-to-day delivery, governance, and continuous improvement across large-scale product engineering engagements, acting as IT Product and Project Manager to support service delivery and client initiatives.

The role targets hands-on professionals with 7+ years in IT delivery, outsourcing, or product/program management, strong ITIL knowledge, and excellent communication to align client

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• 7+ years of experience in Product Management/Project Management or IT managed services.
• Hands-on experience managing complex IT initiatives in a services or operations-oriented environment.
• Strong understanding of IT service management concepts (ITIL), SLAs, KPIs, and governance models.
• Experience working with global delivery teams and offshore/onshore models.
• Excellent communication, stakeholder management, and execution skills.

Responsibilities

• Serve as an IT Product / Project Manager for client-facing initiatives such as product engineering, application enhancements, modernization, automation, or tool adoption.
• Maintain product backlogs, roadmaps, and delivery plans aligned to client priorities and managed services objectives.
• Drive requirements clarity, acceptance criteria, and successful handoffs into steady-state operations.
• Support the end-to-end delivery of managed IT services.
• Act as the day-to-day PMO for assigned workstreams, initiatives, or service components within larger engagements.
• Track and manage SLAs, KPIs, milestones, risks, and dependencies, escalating issues proactively to the Senior Manager.
• Ensure delivery activities align with contractual commitments, operating models, and EY quality standards.
• Prepare and deliver status reports, dashboards, and operational reviews.
• Support client governance forums, including weekly/monthly service reviews and transformation checkpoints.
• Collaborate closely with the Engagement Manager to maintain strong client relationships and delivery confidence.
• Coordinate cross-functional and cross-geography teams, including onshore, offshore, and third-party providers.
• Take the lead on delivery tasks, documentation, and best practices. Foster a culture of accountability, collaboration, and continuous improvement within the delivery team.
• Identify opportunities for process optimization, automation, standardization, and tooling improvements.
• Support transformation initiatives such as cloud adoption, DevOps enablement, ITSM optimization, and AI-assisted operations.
• Contribute to service transition activities, runbook development, and operational readiness.

Skills

Stakeholder management

Communication skills

Execution skills

IT delivery experience

ITIL knowledge

Global delivery teams

Agile / project management

Education

Bachelor’s degree in IT/CS/Engineering or related field

Tools

ServiceNow

Jira

Azure DevOps

Job description

EY is seeking a Senior Consultant in Managed Services for IT Product Management in Atlanta. You will drive day-to-day delivery, governance, and continuous improvement across large-scale product engineering engagements, acting as IT Product and Project Manager to support service delivery and client initiatives.

The role targets hands-on professionals with 7+ years in IT delivery, outsourcing, or product/program management, strong ITIL knowledge, and excellent communication to align client