Senior IT Help Desk Specialist: Windows & Intune

U.S. Electrical Services, Inc.; Landover (MD); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Rx coverage

Paid Parental Leave

TeleMedicine

Matching 401(k)

Company-paid Life Insurance + (AD&D)

Supplemental Life Insurance

Short and Long Term Disability

Flexible Spending Accounts

Employee Assistance Program (EAP)

Voluntary Benefits including identity盗

Job summary

U.S. Electrical Services, Inc. (USES I) is hiring an IT Help Desk Specialist in Landover, MD.

You will provide advanced technical support for Microsoft 365, Windows endpoints, AD, Intune, and Axis IP cameras. The role includes onsite and remote support, project work, and collaboration with IT teams and vendors. You will deploy and manage Windows endpoints with Intune/Autopilot, perform root cause analysis, and document resolutions.

Qualifications

• 5+ years of IT support experience.
• Proficiency with Microsoft 365 applications and Windows endpoints.
• Knowledge of Active Directory and device management with Intune/Autopilot.
• Familiarity with IP video surveillance, PoE, and VMS is required.

Responsibilities

• Provide Level 2 and 3 support for business applications and devices.
• Diagnose hardware, software, and connectivity issues; restore services and escalate as needed.
• Guide junior staff and document troubleshooting steps and resolutions.
• Maintain communication and adhere to SLAs; document incidents in Jira Service Management.
• Configure, deploy, and manage Windows endpoints using Intune and Autopilot; support modern deployment methods.
• Assist with server upgrades, asset migrations, and onsite network equipment deployments.
• Travel to other USESI locations as needed for projects and deployments.
• Participate in on-call coverage outside normal hours.

Skills

Windows 11

Active Directory

Microsoft Entra ID

Intune

Windows Autopilot

Axis IP cameras

Microsoft 365 apps

Customer service

Tools

Jira Service Management

PowerShell scripting

Job description

U.S. Electrical Services, Inc. (USES I) is hiring an IT Help Desk Specialist in Landover, MD.

You will provide advanced technical support for Microsoft 365, Windows endpoints, AD, Intune, and Axis IP cameras. The role includes onsite and remote support, project work, and collaboration with IT teams and vendors. You will deploy and manage Windows endpoints with Intune/Autopilot, perform root cause analysis, and document resolutions.