IT Specialist - End-User Tech & On-Site Perks

Urban Electric Co.; North Charleston (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Parental leave

Paid time off

On-site barista

Training program

Merit-based advancement

Job summary

Urban Electric Co. is seeking an IT Specialist to ensure end-user devices and accounts run smoothly on Windows and macOS. You will manage laptops, desktops, mobile devices, and licenses, while delivering friendly, proactive help across Engineering, Sales, Finance, HR, and Production.

This on-site role requires strong problem-solving, documentation, and teamwork with our IT Ops group. You will configure devices via Intune, manage 365 environments, support ERP issues, and participate in a robust

Qualifications

• 4+ years in a hands-on IT support role.
• Advanced end-user system configuration across Windows and macOS.
• Experience with Microsoft 365 administration (Accounts, licensing, Exchange Online, Teams, SharePoint).
• Device management via Intune or a comparable MDM.
• Strong root cause analysis and documentation.

Responsibilities

• Serve as the primary support contact for employees across Engineering, Sales, Finance, HR, and Production.
• Configure, deploy, and maintain laptops, desktops, mobile devices, and peripherals.
• Resolve hardware, software, connectivity, and access issues with a white-glove, customer-focused approach.
• Manage the ticket queue against defined response and resolution targets.
• Diagnose root cause and elevate with a clear write-up when required.
• Troubleshoot ERP and partner with the Software Development team on application issues.
• Enroll and configure devices through Intune, and enforce baseline policy across the fleet.
• Run the patch and update cadence for workstations and applications.
• Maintain an accurate hardware, software, and license inventory.
• Support hardware procurement and refresh planning.

Skills

End-user support

Windows/macOS configuration

Microsoft 365 admin

Intune/device management

Root-cause analysis

Documentation

Communication

Education

Associate or Bachelor's degree in IT/CS

Tools

Intune

Microsoft 365 Admin Center

Meraki

Mimecast

Google Admin

PowerShell

Azure

AWS

IIS

SQL

Job description

Urban Electric Co. is seeking an IT Specialist to ensure end-user devices and accounts run smoothly on Windows and macOS. You will manage laptops, desktops, mobile devices, and licenses, while delivering friendly, proactive help across Engineering, Sales, Finance, HR, and Production.

This on-site role requires strong problem-solving, documentation, and teamwork with our IT Ops group. You will configure devices via Intune, manage 365 environments, support ERP issues, and participate in a robust