IT Help Desk Specialist — Microsoft 365 & Endpoints

The National Center for Urban Solutions - NCUS; Columbus (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

The National Center for Urban Solutions - NCUS is seeking an IT Support Specialist to deliver day-to-day technology support across staff, faculty, and scholars. You will handle hardware, software, connectivity, account access, printing, and AV issues, offering in-person, phone, email, and remote assistance with clear ticket records.

The role requires an Associate’s Degree and about 3 years in IT support, with strong communication skills and a proactive approach to problem solving.

Qualifications

• Associate degree required or equivalent foundational IT training.
• 3+ years of experience in a help desk or consumer IT support role.
• Industry-recognized technology credentials are preferred.

Responsibilities

• Receive, document, prioritize, troubleshoot, resolve, and close technology support tickets.
• Provide courteous, multi-channel support (phone, email, remote tools, in person) to staff and faculty.
• Diagnose hardware, software, connectivity, printing, AV, and account-access issues.
• Escalate high-impact or security-related issues with complete notes.
• Maintain clear ticket documentation and timely user communication.

Skills

Help desk experience

MS 365 Admin Center

Communication skills

Technical troubleshooting

Security practices

Education

Associate’s Degree

Tools

MS 365 Admin Center

Job description

The National Center for Urban Solutions - NCUS is seeking an IT Support Specialist to deliver day-to-day technology support across staff, faculty, and scholars. You will handle hardware, software, connectivity, account access, printing, and AV issues, offering in-person, phone, email, and remote assistance with clear ticket records.

The role requires an Associate’s Degree and about 3 years in IT support, with strong communication skills and a proactive approach to problem solving.