Onsite IT Help Desk Specialist I – Windows/Mac/M365

St. Paul's Senior Services; San Diego (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

St. Paul\'s Senior Services in San Diego, CA is seeking a full-time onsite IT Support Technician to join a cross-functional team. You will maintain enterprise end-user technology across on-premises and cloud environments, including Windows PCs, Macs, Microsoft 365, devices, and remote users.

Responsibilities include deploying and troubleshooting hardware/software, managing Intune/Entra ID, creating knowledge base articles, and assisting with security triage and user accounts.

Qualifications

• Experience troubleshooting Windows and macOS devices.
• Familiar with Microsoft 365 and Entra ID.
• Experience with endpoint management and mobile devices.
• Knowledge of PowerShell or scripting.
• Ability to lift and move computer equipment up to ~90 lbs.
• Certifications in Microsoft or security are highly desired.

Responsibilities

• Deploy and maintain Windows PCs, Macs, printers, and peripherals.
• Provide remote support for enterprise endpoints and mobile devices.
• Assist in imaging and provisioning using Autopilot.
• Administer Microsoft 365 apps and services (Outlook, Teams, OneDrive, SharePoint).
• Create technical documentation and knowledge base articles.

Skills

Windows troubleshooting

macOS troubleshooting

Microsoft 365 support

Entra ID administration

Endpoint management

PowerShell scripting

Remote end-user support

Security awareness

Education

Associate degree in IT or related field

Tools

Windows Autopilot

Active Directory

Microsoft Intune

Group Policy

WMI

Cable/test equipment tools

Job description

St. Paul\'s Senior Services in San Diego, CA is seeking a full-time onsite IT Support Technician to join a cross-functional team. You will maintain enterprise end-user technology across on-premises and cloud environments, including Windows PCs, Macs, Microsoft 365, devices, and remote users.

Responsibilities include deploying and troubleshooting hardware/software, managing Intune/Entra ID, creating knowledge base articles, and assisting with security triage and user accounts.