IT Helpdesk Specialist – End-User & Network Support

Control Air Enterprises LLC - Northern Division; Anaheim (CA); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Life Insurance and Long-Term Disabled

Flexible Spending Account (FSA)

Paid Holidays

Paid Time Off (PTO)

Employee Stock Ownership Plan (ESOP)

Job summary

Control Air Enterprises LLC is seeking a Helpdesk Support Technician to provide day-to-day IT support across our California offices, manufacturing facilities, and job sites. You will serve as the primary point of contact for technical issues, assisting end users with hardware, software, networking, and access problems while delivering excellent customer service.

DOE, on-site role in Anaheim. This role offers exposure to Microsoft 365, cybersecurity best practices, and enterprise networking as

Qualifications

• Associate degree in IT or related field required.
• Minimum 2+ years of Help Desk or Desktop Support experience.
• Experience with Microsoft Windows and business applications.
• Networking basics: TCP/IP, DNS, DHCP, VPN.
• Strong troubleshooting and analytical skills.
• Microsoft 365 user administration knowledge.
• Excellent communication and customer service.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience supporting multiple locations preferred.
• Industry certifications such as CompTIA A+, Network+ or Microsoft are a plus.

Responsibilities

• Provide Tier I and II IT support for desktops, laptops, mobile devices, printers, and apps.
• Troubleshoot hardware, software, OS, and connectivity issues.
• Install and configure computer systems and software.
• Support Windows desktop OS and standard business software.
• Manage user accounts, passwords, and onboarding activities.
• Troubleshoot TCP/IP, DNS, DHCP, VPN, wireless, and internet access.
• Maintain IT hardware and software inventory.
• Assist with cybersecurity initiatives and endpoint protection.
• Coordinate with vendors to resolve issues.
• Document procedures and configurations.

Skills

Troubleshooting

Customer service

Problem solving

Communication

Education

Associate degree in Information Technology, Computer Science, Information Systems, or related field

Tools

Microsoft 365

Job description

Control Air Enterprises LLC is seeking a Helpdesk Support Technician to provide day-to-day IT support across our California offices, manufacturing facilities, and job sites. You will serve as the primary point of contact for technical issues, assisting end users with hardware, software, networking, and access problems while delivering excellent customer service.

DOE, on-site role in Anaheim. This role offers exposure to Microsoft 365, cybersecurity best practices, and enterprise networking as