Senior IT Helpdesk Lead: AD, M365 & Intune

HALO Diagnostics; Sarasota (FL); Presencial; USD 37 000 - 56 000; Tempo integral

Resumo da oferta

HALO Precision Diagnostics is seeking an experienced Sr. Helpdesk Specialist to lead day-to-day IT support at the Sarasota center. You will manage on-premises Active Directory, Microsoft 365, Entra ID, and Intune while guiding junior staff.

Strong networking, security awareness, and ticket SLA focus are essential. You will coordinate hardware provisioning, remote support, and asset management while ensuring compliance with health information handling standards.

Qualificações

• Hands-on experience administering on-premises Active Directory.
• Strong experience with Microsoft 365 including Exchange Online.
• Experience with Microsoft Entra ID, MFA, and conditional access.
• Experience with Microsoft Intune for device enrollment and policy deployment.
• TeamViewer for remote support experience.
• Networking fundamentals including TCP/IP, DNS, DHCP, VPN.
• Proficient in Windows and macOS troubleshooting.
• Security awareness handling health information.
• Experience with ticketing systems and SLAs.

Responsabilidades

• Escalation and advanced support for hardware, software, and network issues.
• Own queue health and SLA targets for assigned tickets.
• Provide remote support via TeamViewer.
• Manage Active Directory with policy and access controls.
• Administer Exchange Online mailboxes and licenses.
• Manage Entra ID accounts, MFA, and conditional access.
• Configure and manage devices via Microsoft Intune.
• Configure and troubleshoot Wi-Fi networks and VPN.
• Handle hardware procurement and setup for new hires.
• Mentor junior staff and maintain knowledge base.
• Track IT assets and ensure offboarding processes.

Conhecimentos

Active Directory

Microsoft 365

Entra ID

Intune

PowerShell

TeamViewer

Networking fundamentals

Windows/macOS

SLA management

Communication

Formação académica

Associate's degree in IT

Bachelor's degree in IT/CS

Ferramentas

Jira Service Management

Entra ID tools

Descrição da oferta de emprego

HALO Precision Diagnostics is seeking an experienced Sr. Helpdesk Specialist to lead day-to-day IT support at the Sarasota center. You will manage on-premises Active Directory, Microsoft 365, Entra ID, and Intune while guiding junior staff.

Strong networking, security awareness, and ticket SLA focus are essential. You will coordinate hardware provisioning, remote support, and asset management while ensuring compliance with health information handling standards.