Help Desk Specialist - Landover, MD

U.S. Electrical Services, Inc.; Landover (MD); Presencial; USD 34 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, Vision, Rx coverage

Paid Parental Leave

TeleMedicine

Matching 401(k)

Company-paid Life Insurance + (AD&D)

Supplemental Life Insurance

Short and Long Term Disability

Flexible Spending Accounts

Employee Assistance Program (EAP)

Voluntary Benefits including identity盗

Resumo da oferta

U.S. Electrical Services, Inc. (USES I) is hiring an IT Help Desk Specialist in Landover, MD.

You will provide advanced technical support for Microsoft 365, Windows endpoints, AD, Intune, and Axis IP cameras. The role includes onsite and remote support, project work, and collaboration with IT teams and vendors. You will deploy and manage Windows endpoints with Intune/Autopilot, perform root cause analysis, and document resolutions.

Qualificações

• 5+ years of IT support experience.
• Proficiency with Microsoft 365 applications and Windows endpoints.
• Knowledge of Active Directory and device management with Intune/Autopilot.
• Familiarity with IP video surveillance, PoE, and VMS is required.

Responsabilidades

• Provide Level 2 and 3 support for business applications and devices.
• Diagnose hardware, software, and connectivity issues; restore services and escalate as needed.
• Guide junior staff and document troubleshooting steps and resolutions.
• Maintain communication and adhere to SLAs; document incidents in Jira Service Management.
• Configure, deploy, and manage Windows endpoints using Intune and Autopilot; support modern deployment methods.
• Assist with server upgrades, asset migrations, and onsite network equipment deployments.
• Travel to other USESI locations as needed for projects and deployments.
• Participate in on-call coverage outside normal hours.

Conhecimentos

Windows 11

Active Directory

Microsoft Entra ID

Intune

Windows Autopilot

Axis IP cameras

Microsoft 365 apps

Customer service

Ferramentas

Jira Service Management

PowerShell scripting

Descrição da oferta de emprego

Empower your Future at One of the Nation's Leading Independent Electrical Distributors!

At U.S. Electrical Services, Inc. (USESI), we combine over 100 years of expertise, $150M+ in inventory, and the power of 2,000+ dedicated employees across 150 locations to deliver excellence every day. As a family of 14 regional businesses, we thrive on innovation and teamwork, empowering our people to shape the future of the electrical industry.

Landover, Maryland, United States

Position Overview

The IT Help Desk Specialist provides advanced technical support, independently manages assigned projects, and works directly with stakeholders, vendors, and IT teams. This hands‑on position requires 5+ years of relevant IT support experience. Core technologies include Windows 11, Active Directory, Microsoft 365, Microsoft Intune, Windows Autopilot, and Axis IP cameras. The specialist supports onsite and remote users while helping modernize endpoint deployment and management.

Duties and Responsibilities

• Provide Level 2 and Level 3 support for USESI business applications, Microsoft 365 applications including Outlook, computers, printers, peripherals, and network connectivity.
• Diagnose hardware, software, and connectivity issues using monitoring tools, remote management applications, and available technical resources. Restore services and elevate urgent or complex incidents to the appropriate teams.
• Guide Tier 1 and Tier 2 staff through troubleshooting, apply critical thinking to undocumented issues, and perform root cause analysis to reduce recurring problems.
• Maintain clear communication and follow‑up until incidents and requests are resolved. Build trust through professional, customer‑focused support and meet established service targets and SLAs.
• Record incidents, service requests, troubleshooting steps, and resolutions in Jira Service Management. Maintain accurate support documentation and knowledge articles.
• Follow established Service Desk processes for incident, request, change, release, and problem management.
• Configure, deploy, and manage Windows endpoints using Microsoft Intune and Windows Autopilot. Support the transition from traditional desktop imaging to modern deployment methods.
• Create, maintain, and troubleshoot Intune configuration profiles, compliance policies, application packages, and update policies in coordination with infrastructure and security teams.
• Troubleshoot device enrollment, provisioning, policy synchronization, and application deployment issues for onsite and remote users.
• Maintain device provisioning, deployment, and retirement procedures. Standardize device configurations and application assignments based on employee roles and business requirements.
• Install, diagnose, repair, upgrade, and maintain supported computers and peripherals. Perform approved software upgrades and deployments, obtaining required authorization for new software.
• Assist infrastructure teams with approved server upgrades and maintenance, following change procedures and obtaining required hardware approvals.
• Collaborate with IT teams and vendors to evaluate technologies, conduct proofs of concept, and implement reliable solutions that meet business needs and industry best practices.
• Configure, maintain, and troubleshoot Axis IP cameras, including network connectivity, Power over Ethernet (PoE), firmware updates, and video management system integration. Resolve camera availability, image quality, recording, and remote viewing issues with network teams and vendors.
• Maintain camera location and configuration records, and coordinate camera installation and replacement with onsite teams or vendors.
• Assist with the installation and deployment of routers, switches, and phones.
• Assist with data migrations during projects and corporate acquisitions.
• Assist with onsite evaluations of IT assets during corporate acquisitions.
• Support scheduled weekend cutovers and installation of networking equipment for project work.
• Travel to other USESI locations as needed to support projects, equipment deployments, acquisitions, and onsite troubleshooting. Travel may include overnight stays.
• Participate in on‑call coverage as assigned and respond to urgent IT issues outside normal business hours, including evenings and weekends.

Knowledge, Skills, and Abilities:

• Proficiency with supported Microsoft 365 applications, Windows endpoint operating systems, and desktop, laptop, and tablet hardware; familiarity with Windows Server environments relevant to assigned support duties.
• Knowledge of Active Directory, Microsoft Entra ID, and their roles in identity and device management, including integration with Microsoft Intune and Windows Autopilot.
• Understanding of modern endpoint management throughout the device lifecycle, from enrollment and provisioning through configuration, compliance, updates, and retirement.
• Advanced knowledge of LAN and wireless technologies is preferred. Working knowledge of IP video surveillance, PoE, and video management systems is required.
• Strong customer service, communication, documentation, and problem‑solving skills, with the ability to work independently and collaborate with people at all levels of the organization.
• Familiarity with PowerShell scripting to automate deployment and support tasks is preferred.

Physical Requirements and Work Environment:

The duties below may be performed with or without reasonable accommodation. Reasonable accommodations are available to qualified individuals with disabilities to enable performance of the essential functions of the position.

• Regularly use a computer and related equipment for troubleshooting, documentation, and communication.
• Access workstations, equipment rooms, and other support areas to install, inspect, and service IT equipment. Tasks may involve sitting, standing, walking, bending, kneeling, or reaching.
• Lift, move, and position computers, monitors, printers, and related IT equipment, using assistance or handling equipment as needed.

Benefits:

At USESI, we believe that our benefits should make a difference‑to you, your job, and the life you lead outside of work. We are dedicated to supporting our most valuable asset, our employees!

Full‑time employees are eligible for the following comprehensive benefit plan:

• Medical, Dental, Vision, Rx coverage
• Paid Parental Leave
• TeleMedicine
• Matching 401(k)
• Company-paid Life Insurance + (AD&D)
• Supplemental Life Insurance
• Short and Long Term Disability
• Flexible Spending Accounts
• Employee Assistance Program (EAP)
• Choice of Voluntary Benefits including identity theft

It is the policy of USESI and its affiliates to consider applicants for all positions without regard to race, color, religion, creed, gender, gender identity, national origin, age, disability, marital or veteran status, or any other legally protected status.

If you need an accommodation to apply for a job, please contact the Human Resources department at [e-mail].

Location(s)

6500-A Sheriff Road, Landover, Maryland 20785, United States

Pay Range

$25-40 per hour