IT Help Desk Specialist — Remote & Onsite Support
US Electrical Services
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Descrizione del lavoro
US Electrical Services is seeking an IT Help Desk Specialist to provide advanced technical support for Windows 11, Microsoft 365, Intune, and Axis IP cameras. You will handle Level 2/3 incidents, assist with deployments, and collaborate with vendors and IT teams across 150 locations.
Remote and onsite support are required. The role demands 5+ years of IT support experience, strong communication, and problem-solving skills.
Competenze
- 5+ years of relevant IT support experience.
- Experience with Windows 11 and endpoint management.
- Knowledge of AD, Entra ID and MDM tools.
Mansioni
- Provide Level 2 and Level 3 support for business applications and devices.
- Diagnose hardware and software issues and restore services.
- Lead troubleshooting and root-cause analysis with escalation where needed.
- Maintain documentation and knowledge articles in the ticketing system.
- Configure, deploy, and manage Windows endpoints using Intune and Autopilot.
- Support onsite and remote users; assist with server upgrades and project work.
Conoscenze
Strumenti
Descrizione del lavoro
US Electrical Services is seeking an IT Help Desk Specialist to provide advanced technical support for Windows 11, Microsoft 365, Intune, and Axis IP cameras. You will handle Level 2/3 incidents, assist with deployments, and collaborate with vendors and IT teams across 150 locations.
Remote and onsite support are required. The role demands 5+ years of IT support experience, strong communication, and problem-solving skills.
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