IT Help Desk Technician – On-Site & Remote Support

Integra Mission Critical, LLC.; United States; Sur place; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Healthcare

Life and disability insurance

Flexible benefits

Paid time off

Education assistance

Retirement plan

Résumé du poste

Integra Mission Critical, LLC. is seeking an IT Help Desk Technician to assist customers with hardware and software issues both remotely and on a construction-site location. You will guide users through configuration and troubleshooting to resolve issues efficiently.

The role requires strong problem solving, excellent communication, and experience with Windows and Microsoft 365. You will work with the cybersecurity team, help image devices, manage inventory, and contribute to training materials.

Qualifications

• Excellent problem solving, phone skills and customer service skills.
• Familiarity with Microsoft 365 user/group/email/license administration.
• Knowledge of and familiarity with basic networking protocols hardware and ability to troubleshoot and resolve network issues.
• Excellent verbal and written communication.
• Exceptional proficiency with Microsoft Windows operating systems.
• Familiarity with MS Windows Office and Microsoft 365.
• Familiarity with ERP systems is a plus.
• Prior information technology or systems administration experience preferred.
• Network related certification is a plus.

Responsabilités

• Respond to tech inquiries via email, chat, phone or in person.
• Provide technical support to users by researching, troubleshooting and maintaining workstations.
• Help implement and maintain ConnectWise Manage and control solutions.
• Collaborate with Cybersecurity to maintain and rollout tools.
• Assist in preparing new devices or reimaging existing devices (3 or fewer per week).
• Maintain inventory of devices in our inventory tracking system.
• Provide answers to clients by identifying problems and guiding through corrective steps.
• Improve client references by writing and maintaining documentation.
• Contribute to client training programs by identifying learning needs.
• Accommodate client disabilities by recommending devices and techniques.
• Improve system performance by identifying problems and suggesting changes.
• Update job knowledge by education and networking.
• Complete related tasks to support information systems and organizational mission.

Connaissances

Problem solving

Customer service

Microsoft 365 admin

Networking basics

Verbal and written communication

Windows operating systems

ERP familiarity

Formation

High school diploma or GED

Outils

ConnectWise Manage

ERP software

Description du poste

Integra Mission Critical, LLC. is seeking an IT Help Desk Technician to assist customers with hardware and software issues both remotely and on a construction-site location. You will guide users through configuration and troubleshooting to resolve issues efficiently.

The role requires strong problem solving, excellent communication, and experience with Windows and Microsoft 365. You will work with the cybersecurity team, help image devices, manage inventory, and contribute to training materials.