Senior IT Help Desk Specialist - TS/SCI w/ Poly, Flexible Schedule

Leidos; McLean (VA); On-site; USD 92,000 - 167,000; Full time

Job summary

Leidos in McLean, VA is seeking a Sr. Help Desk Specialist to provide elevated customer service for Service Desk operations.

You will handle inquiries, troubleshoot IT systems, and coordinate with customers to collect data and implement solutions. The role requires active TS/SCI with polygraph, a bachelor's degree with 8+ years (or master's with 6+ years), strong communication, and experience across phone, remote, and hands-on hardware support.

Qualifications

• Active TS/SCI clearance with a polygraph.
• Bachelor's degree with 8+ years or Master's with 6+ years of relevant experience.
• Extensive IT support across phone, remote and hands-on hardware environments.
• Strong written and verbal communication skills.

Responsibilities

• Interact with customers to handle service inquiries and problems.
• Implement, troubleshoot and maintain IT systems.
• Distinguish isolated user problems from enterprise-wide issues.
• Coordinate with customers to collect data and implement solutions for incident tickets.

Skills

Customer service

Oral and written communication

Time management

Detail oriented

Education

Bachelor's degree

Master's degree

Tools

JIRA

ServiceNow

Remedy

Job description

Leidos in McLean, VA is seeking a Sr. Help Desk Specialist to provide elevated customer service for Service Desk operations.

You will handle inquiries, troubleshoot IT systems, and coordinate with customers to collect data and implement solutions. The role requires active TS/SCI with polygraph, a bachelor's degree with 8+ years (or master's with 6+ years), strong communication, and experience across phone, remote, and hands-on hardware support.