Security-Cleared IT Help Desk Specialist (TS/SCI)

Leidos Inc; Bethesda (MD); On-site; USD 73,000 - 133,000; Full time

Benefits offered by this job

Paid Time Off

11 paid holidays

401K with company match

Flexible schedules

Technical upskilling

Job summary

Leidos is seeking a Help Desk Specialist in the Intelligence Sector's Analysis Solutions Business Area (ASBA) to deliver high-quality IT support. You will interact with customers to resolve service inquiries, troubleshoot IT systems, and coordinate with stakeholders to implement effective solutions.

The role requires an active TS/SCI clearance with polygraph and strong communication skills. The position emphasizes rapid problem solving in a fast-paced environment, with the ability to lift up to

Qualifications

• Active TS/SCI clearance with polygraph required.
• Bachelor's degree and 4+ years of experience, or Master's degree and 2+ years; additional work experience considered in lieu of a degree.
• Experience providing IT support across phone, remote, and hands-on hardware environments.
• Proven ability to work in a fast-paced environment and manage multiple tasks.
• Strong oral and written communication skills."
• Physical ability to lift/move IT equipment up to 30–50 lbs and crawl under desks for cabling/setup.

Responsibilities

• Interact with customers to handle service inquiries and problems.
• Implement, troubleshoot and maintain IT systems.
• Distinguish isolated user problems from enterprise-wide issues.
• Coordinate with customers and stakeholders to collect data and implement solutions for incident tickets.
• Analyze recurring problems and implement corrective actions to prevent recurrence.
• Collaborate with teams to ensure timely resolution and service quality.

Skills

Customer service

IT support

Communication

Escalation handling

Phone support

Education

Bachelor's degree or higher

Tools

JIRA

ServiceNow

Remedy

Job description

Leidos is seeking a Help Desk Specialist in the Intelligence Sector's Analysis Solutions Business Area (ASBA) to deliver high-quality IT support. You will interact with customers to resolve service inquiries, troubleshoot IT systems, and coordinate with stakeholders to implement effective solutions.

The role requires an active TS/SCI clearance with polygraph and strong communication skills. The position emphasizes rapid problem solving in a fast-paced environment, with the ability to lift up to