TS/SCI Help Desk Specialist – Secure IT Support

Leidos Inc; McLean (VA); On-site; USD 73,000 - 133,000; Full time

Benefits offered by this job

Paid Time Off

11 holidays

401K matching

Flexible schedules

Stock purchase plan

Upskilling

Education support

Parental leave

Job summary

Leidos is seeking a Help Desk Specialist in the Intelligence Sector's Analysis Solutions Business Area (ASBA) to provide frontline IT support and customer service excellence. You will troubleshoot issues, manage incident tickets, and coordinate with internal teams to deliver timely solutions in a fast-paced environment.

The role requires active TS/SCI with a polygraph, strong communication skills, and the ability to work across phone, remote, and on-site hardware support.

Qualifications

• Active TS/SCI with a polygraph.
• Bachelor's degree with 4+ years or Master's with 2+ years of relevant experience.
• Experience providing IT support across phone, remote, and hands-on hardware environments.
• Ability to work in a fast-paced environment.
• Strong oral and written communication skills.
• Physical requirements: lift/move IT equipment 30–50 lbs, crawl under desks.

Responsibilities

• Interacting with customers to handle service inquiries and problems.
• Implement, troubleshoot and maintain IT systems.
• Distinguish isolated user problems from enterprise-wide application/system problems.
• Coordinate with customers and stakeholders to collect data, analyze, and implement solutions for incident tickets and requirements.
• Examine customer problems and initiate corrective action to repair or return.
• Analyze recurring problems and initiate solutions to prevent reoccurrence.

Skills

Customer service

Communication skills

Problem-solving

Time management

Teamwork

Education

Bachelor's degree

Master's degree

Tools

JIRA

ServiceNow

Remedy

Job description

Leidos is seeking a Help Desk Specialist in the Intelligence Sector's Analysis Solutions Business Area (ASBA) to provide frontline IT support and customer service excellence. You will troubleshoot issues, manage incident tickets, and coordinate with internal teams to deliver timely solutions in a fast-paced environment.

The role requires active TS/SCI with a polygraph, strong communication skills, and the ability to work across phone, remote, and on-site hardware support.