Senior Help Desk Lead: Complex IT Solutions

Leidos; McLean (VA); On-site; USD 116,000 - 210,000; Full time

Benefits offered by this job

Paid Time Off

11 holidays

401K with match and vesting

Flexible schedules

Discounted stock purchase plans

Technical upskilling

Education and training support

Parental paid leave

Job summary

Leidos in McLean, VA seeks a Principal Help Desk Specialist to lead a technical team, handle complex customer inquiries, and implement corrective actions across Windows and Linux environments. The role emphasizes deep problem solving, cross-disciplinary solutions, and senior-level guidance to customers and stakeholders.

The position requires active TS/SCI with polygraph and a track record of delivering enterprise-scale technology initiatives within national security programs.

Qualifications

• Active TS/SCI with polygraph required.
• Expertise across multiple technical disciplines.
• Proven leadership of large technology initiatives.
• Experience evaluating performance, risk, and scalability.
• Senior technical advisor to customers translating requirements.
• Experience guiding architectures and solutions.
• Strong communication with internal and client teams.

Responsibilities

• Lead a team and handle customer service inquiries and problems.
• Remotely log into endpoints to perform configuration and remedial actions.
• Develop in-depth understanding to resolve issues across multiple disciplines.
• Deliver solutions spanning multiple technical areas.
• Manage projects or processes with cross-functional impact.

Skills

TS/SCI with polygraph

Leadership

Problem solving

Customer interaction

Education

Bachelor’s degree + 12+ years

MS degree + 10+ years

Tools

Windows

Linux

Job description

Leidos in McLean, VA seeks a Principal Help Desk Specialist to lead a technical team, handle complex customer inquiries, and implement corrective actions across Windows and Linux environments. The role emphasizes deep problem solving, cross-disciplinary solutions, and senior-level guidance to customers and stakeholders.

The position requires active TS/SCI with polygraph and a track record of delivering enterprise-scale technology initiatives within national security programs.