Junior IT Help Desk Analyst — TS/SCI Clearance

Leidos

Bethesda (MD)

On-site

USD 59,000 - 107,000

Full time

4 days ago

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Job summary

Leidos is seeking a Jr. Help Desk Specialist in Bethesda, MD to provide customer service support for Service Desk operations. The role requires handling inquiries, troubleshooting IT systems, and coordinating with stakeholders to resolve incidents.

A TS/SCI clearance with polygraph is required along with relevant degree and experience. Candidates should have strong communication skills and the ability to work in a fast-paced environment, with physical readiness for office IT support tasks.

Qualifications

Active TS/SCI with a polygraph.
Bachelor's degree and 2+ years, or Master's with less than 2 years of experience (additional work may substitute).
Experience providing IT support across phone, remote, and hands-on hardware environments; able to apply independent judgment and problem-solving.

Responsibilities

Interact with customers to handle service inquiries and problems.
Implement, troubleshoot and maintain IT systems.
Distinguish isolated user problems from enterprise-wide issues.
Coordinate with customers and stakeholders to collect data, conduct analysis, and implement solutions for incident tickets.
Examine customer problems and identify corrective actions to initiate solutions.
Analyze recurring problems and initiate solutions to prevent reoccurrence.