Security-Cleared Help Desk Specialist — Flexible Schedules

Leidos; McLean (VA); On-site; USD 73,000 - 133,000; Full time

Benefits offered by this job

Paid Time Off

11 paid Holidays

401K with company match

Flexible schedules

Stock purchase plans

Technical upskilling

Education and training support

Parental paid leave

Job summary

Leidos in McLean, Virginia is seeking a Help Desk Specialist to provide frontline IT support for customer Service Desk operations. You will assist with inquiries, troubleshoot IT systems, and coordinate with stakeholders to resolve incidents and requirements.

The role requires an active TS/SCI with polygraph, a relevant degree, and proven ability to work in a fast-paced environment while delivering clear written and verbal communications.

Qualifications

• Active TS/SCI with a polygraph.
• Bachelor's degree and 4+ years, or Master's with 2+ years of relevant experience.
• Experience providing IT support across phone, remote, and hands-on hardware environments.
• Ability to work in a fast-paced environment.
• Experience troubleshooting complex issues in a growing environment.
• Strong time management skills.
• Strong oral and written communications skills.
• Physical ability to lift 30–50 lbs and crawl under desks for setups.

Responsibilities

• Interact with customers to handle service inquiries and problems.
• Implement, troubleshoot and maintain IT systems.
• Distinguish between isolated user problems and enterprise-wide issues.
• Coordinate with customers and stakeholders to collect data and develop solutions for incident tickets and requirements.
• Examine customer problems and implement corrective actions to resolve issues.
• Analyze recurring problems and initiate solutions to prevent reoccurrence.

Skills

Customer service

Oral communication

Written communication

Time management

Problem solving

Detail oriented

Teamwork

Education

Bachelor's degree

Master's degree

Tools

JIRA

ServiceNow

Remedy

Job description

Leidos in McLean, Virginia is seeking a Help Desk Specialist to provide frontline IT support for customer Service Desk operations. You will assist with inquiries, troubleshoot IT systems, and coordinate with stakeholders to resolve incidents and requirements.

The role requires an active TS/SCI with polygraph, a relevant degree, and proven ability to work in a fast-paced environment while delivering clear written and verbal communications.