TS/SCI Help Desk Specialist — Flexible IT Support

Leidos; Bethesda (MD); On-site; USD 73,000 - 133,000; Full time

Benefits offered by this job

Paid Time Off

11 paid holidays

401K with company match

Job summary

Leidos in Bethesda is seeking a Help Desk Specialist to support its Intelligence Sector's Analysis Solutions Business Area. The role involves delivering customer service for Service Desk operations, handling inquiries, and coordinating with stakeholders to resolve incidents.

Candidates must have active TS/SCI with a polygraph, a relevant degree and several years of IT support experience across phone, remote and hands-on environments, plus strong communication and problem-solving skills.

Qualifications

• Active TS/SCI with a polygraph is required.
• Bachelor's degree with 4+ years or Master's with 2+ years experience; consider additional work experience.
• Experience providing IT support across phone, remote, and hands-on hardware.
• Ability to work in a fast-paced environment.
• Experience troubleshooting complex issues in a growing environment.
• Strong time management skills.
• Strong oral and written communications skills.
• Physical ability to lift 30–50 lbs and crawl under desks.

Responsibilities

• Interact with customers to handle service inquiries and problems.
• Implement, troubleshoot and maintain IT systems.
• Distinguish isolated user problems from enterprise-wide application/system problems.
• Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions for incident tickets and requirements.
• Examine customer problems and identify appropriate corrective actions.
• Analyze recurring problems and initiate solutions to prevent reoccurrence.

Skills

Customer orientation

Communication skills

Time management

Problem solving

IT problem solving

Education

Bachelor's degree or higher

Master's degree

Tools

JIRA

ServiceNow

Remedy

Job description

Leidos in Bethesda is seeking a Help Desk Specialist to support its Intelligence Sector's Analysis Solutions Business Area. The role involves delivering customer service for Service Desk operations, handling inquiries, and coordinating with stakeholders to resolve incidents.

Candidates must have active TS/SCI with a polygraph, a relevant degree and several years of IT support experience across phone, remote and hands-on environments, plus strong communication and problem-solving skills.