Senior Help Desk Lead (TS/SCI) – Enterprise-Scale Support

Leidos; Bethesda (MD); On-site; USD 116,000 - 210,000; Full time

Benefits offered by this job

Paid Time Off

11 paid Holidays

401K with company match

Flexible schedules

Discounted Stock Purchase Plans

Technical Upskilling

Education and Training Support

Parental Paid Leave

Job summary

Leidos in Bethesda, MD, is seeking a Principal Help Desk Specialist to lead a team and interface with customers on highly complex service inquiries and problems across Windows and Linux endpoints.

The role requires a current TS/SCI clearance with polygraph, along with a proven track record in architecture, design, integration, modernization, and the deployment of enterprise-scale IT solutions. You will advise customers on technical strategies and oversee cross-functional support activities.

Qualifications

• Requires a current and active TS/SCI with a polygraph.
• Proven experience leading major technology initiatives including architecture, design, integration, modernization, and implementation of enterprise-scale solutions.
• Experience evaluating system performance, technical risk, scalability, and architecture to improve mission outcomes.
• Senior technical advisor to customers translating mission requirements into technical strategies and architectures.

Responsibilities

• Lead a team and interact with customers to handle service inquiries and problems.
• Analyze and solve highly complex customer problems and implement corrective action to initiate a repair or return.
• Remotely log into end users' endpoints to perform configuration and remedial actions on Windows or Linux systems.
• Develop and apply in-depth understanding to solve complex issues across multiple technical areas.
• Install, configure, administer, support, and maintain systems and hardware.

Skills

Security clearance TS/SCI with polylog

Technical leadership

Enterprise-scale solutions

Customer-facing leadership

Education

Bachelor’s degree + 12+ years experience

MS degree

Tools

Windows OS

Linux OS

Enterprise IT systems

Job description

Leidos in Bethesda, MD, is seeking a Principal Help Desk Specialist to lead a team and interface with customers on highly complex service inquiries and problems across Windows and Linux endpoints.

The role requires a current TS/SCI clearance with polygraph, along with a proven track record in architecture, design, integration, modernization, and the deployment of enterprise-scale IT solutions. You will advise customers on technical strategies and oversee cross-functional support activities.