Senior Help Desk Lead – Enterprise IT (TS/SCI)

Leidos Inc

McLean (VA)

On-site

USD 116,000 - 210,000

Full time

3 days ago

Be an early applicant

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

401K with company match

Flexible schedules

Education and training support

Parental paid leave

Job summary

Leidos in McLean, VA is seeking a Principal Help Desk Specialist to lead a team and resolve highly complex customer issues across Windows/Linux endpoints, networks, and systems. You will drive problem diagnostics, implement corrective actions, and coordinate with internal and external stakeholders to ensure mission-critical availability.

The role requires active TS/SCI with polygraph, strong leadership, and the ability to manage enterprise-scale support projects in a fast-paced

Qualifications

Active TS/SCI clearance with polygraph is required.
Proven leadership of large technology initiatives across architecture, design, integration, and modernization.
Experience translating mission requirements into technical strategies and actionable solutions.

Responsibilities

Lead a team handling service inquiries and problems from customers.
Diagnose highly complex issues and implement corrective actions to repair or restore services.
remotely log into endpoints to perform configuration, reboot, and remedial actions as needed.
Develop in-depth understanding of multi-disciplinary solutions to undefined problems.
Communicate with internal and client teams to align on designs and timelines.
Influence project and design decisions across multiple technical areas.