Senior IT Help Desk Specialist | Flexible Schedules & Security-Focused
Leidos LLC
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Benefits offered by this job
Job summary
Leidos LLC in McLean, VA seeks a Sr. Help Desk Specialist to provide elevated customer service for the Service Desk operations in the Intelligence sector.
The role requires delivering expert IT support across desktop applications and IT service management tools such as JIRA, ServiceNow, or Remedy, with strong written and verbal communication in English. Candidates should have a TS/SCI with polygraph and a bachelor's or master's degree with relevant experience; the team emphasizes customer
Qualifications
- Active TS/SCI clearance with polygraph.
- Bachelor's degree and 8+ years of experience or Master's degree with 6+ years of experience.
- Extensive experience providing elevated IT support across phone, remote, and hands-on hardware environments.
- Proven ability to work in a fast-paced environment and resolve complex issues.
Responsibilities
- Interacting with customers to handle service inquiries and problems.
- Implement, troubleshoot and maintain IT systems.
- Distinguish isolated user problems from enterprise-wide issues.
- Coordinate with customers and stakeholders to collect data, conduct analysis, and implement solutions for incident tickets and requirements.
- Examine customer problems and implement corrective actions to achieve effective solutions.
- Analyze recurring problems and initiate preventive actions.
Skills
Education
Tools
Job description
Leidos LLC in McLean, VA seeks a Sr. Help Desk Specialist to provide elevated customer service for the Service Desk operations in the Intelligence sector.
The role requires delivering expert IT support across desktop applications and IT service management tools such as JIRA, ServiceNow, or Remedy, with strong written and verbal communication in English. Candidates should have a TS/SCI with polygraph and a bachelor's or master's degree with relevant experience; the team emphasizes customer
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