TS/SCI Help Desk Technician — Frontline IT Support

Leidos; McLean (VA); On-site; USD 59,000 - 107,000; Full time

Job summary

Leidos in McLean, VA is seeking a Jr. Help Desk Specialist to support our Intelligence Sector's ASBA. The role focuses on customer service for Service Desk operations and requires use of desktop software and ITSM tools like JIRA, ServiceNow, or Remedy.

Strong communication and attention to detail are essential. Qualifications include active TS/SCI with a polygraph, a bachelor's degree with 2+ years of experience or a master's with less than 2 years, and the ability to work in a fast-paced

Qualifications

• Experience providing IT support across phone, remote, and hands-on hardware environments.
• Excellent oral and written communications skills.
• Time management skills.
• Active TS/SCI with a polygraph is required.

Responsibilities

• Interact with customers to handle service inquiries and problems.
• Implement, troubleshoot and maintain IT systems.
• Distinguish isolated user problems from enterprise-wide issues.
• Coordinate with customers to collect data, conduct analysis, and implement solutions for incident tickets.
• Examine customer problems and initiate corrective actions for effective solutions.
• Analyze recurring problems and initiate prevention measures.

Skills

Customer service

IT support

Oral communication

Written communication

Time management

Education

Bachelor's degree or higher

Tools

JIRA

ServiceNow

Remedy

Job description

Leidos in McLean, VA is seeking a Jr. Help Desk Specialist to support our Intelligence Sector's ASBA. The role focuses on customer service for Service Desk operations and requires use of desktop software and ITSM tools like JIRA, ServiceNow, or Remedy.

Strong communication and attention to detail are essential. Qualifications include active TS/SCI with a polygraph, a bachelor's degree with 2+ years of experience or a master's with less than 2 years, and the ability to work in a fast-paced