Senior IT Help Desk Specialist | TS/SCI Cleared | Flexible

Leidos; Bethesda (MD); Vor Ort; USD 92.000 - 167.000; Vollzeit

Benefits dieser Stelle

Competitive benefits

Paid time off

11 holidays

401K with company match

Flexible schedules

Zusammenfassung

Leidos in Bethesda, MD is seeking a Sr. Help Desk Specialist for ASBA, delivering elevated customer service for Service Desk operations and supporting IT systems.

The role requires customer orientation, proficiency with web browsing, client software, and ITSM tools like JIRA, ServiceNow, Remedy; strong written and oral communication is essential. Candidates must hold active TS/SCI with a polygraph, with a Bachelor's (8+ years) or a Master's (6+ years) in a related field, plus readiness to lift

Qualifikationen

• Active TS/SCI clearance with polygraph is required.
• Bachelor's degree with 8+ years or Master's with 6+ years of relevant experience; equivalent experience considered.
• Extensive experience providing elevated IT support across phone, remote, and hands-on environments.

Aufgaben

• Interact with customers to handle service inquiries and problems.
• Implement, troubleshoot and maintain IT systems.
• Distinguish isolated user problems from enterprise-wide issues.
• Coordinate with customers and stakeholders to collect data and implement solutions for incident tickets.
• Analyze recurring problems and initiate preventive actions.

Kenntnisse

TS/SCI with polygraph

IT support

Customer service

Communication skills

Time management

Ausbildung

Bachelor's degree

Master's degree

Tools

JIRA

ServiceNow

Remedy

Jobbeschreibung

Leidos in Bethesda, MD is seeking a Sr. Help Desk Specialist for ASBA, delivering elevated customer service for Service Desk operations and supporting IT systems.

The role requires customer orientation, proficiency with web browsing, client software, and ITSM tools like JIRA, ServiceNow, Remedy; strong written and oral communication is essential. Candidates must hold active TS/SCI with a polygraph, with a Bachelor's (8+ years) or a Master's (6+ years) in a related field, plus readiness to lift