Help Desk Specialist - TS/SCI Clearance | Fast-Paced IT Support

Leidos Inc

McLean (VA)

On-site

USD 59,000 - 107,000

Full time

3 days ago

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Job summary

Leidos Inc. is seeking a Jr. Help Desk Specialist to support the Intelligence Sector’s Analysis Solutions Business Area (ASBA).

The role emphasizes customer service, effective communication, and strong problem-solving skills in IT service management environments. You will engage with users, troubleshoot issues, and coordinate with stakeholders to deliver timely incident resolutions. Ideal candidates have a Bachelor’s degree with relevant experience or a Master’s with limited prior experience,

Qualifications

Active TS/SCI with polygraph required.
Bachelor’s degree with 2+ years of experience, or Master’s with less than 2 years.
Experience providing IT support across phone, remote, and hands-on hardware environments.
Experience in a fast-paced environment with independent problem-solving.
Strong verbal and written communication skills.

Responsibilities

Interact with customers to handle service inquiries and problems.
Implement, troubleshoot and maintain IT systems.
Distinguish isolated user problems from enterprise-wide issues.
Coordinate with customers and stakeholders to collect data and develop solutions for incident tickets and requirements.
Examine customer problems and implement corrective actions to resolve or repair.
Analyze recurring problems and initiate preventive solutions.