Senior IT Help Desk Specialist | TS/SCI Clearance

Leidos Inc; Bethesda (MD); On-site; USD 92,000 - 167,000; Full time

Benefits offered by this job

Paid Time Off

11 paid Holidays

401K with 6% company match

Flexible schedules

Discounted stock purchase plans

Technical upskilling

Education and training support

Parental paid leave

Job summary

Leidos is seeking a Sr. Help Desk Specialist in the Intelligence Sector’s Analysis Solutions Business Area (ASBA). The role focuses on elevated customer service for Service Desk operations, requiring expert communication and robust IT support across multiple platforms including JIRA, ServiceNow, and Remedy.

The candidate will interact with customers, troubleshoot diverse systems, and drive timely resolutions while maintaining high standards of professionalism and security compliance.

Qualifications

• Active TS/SCI with a polygraph is required.
• Extensive experience providing elevated IT support across phone, remote, and hands-on hardware environments.
• Experience in fast-paced environments with strong problem-solving skills.
• Excellent oral and written communications skills.

Responsibilities

• Interact with customers to handle service inquiries and problems.
• Implement, troubleshoot and maintain IT systems.
• Distinguish isolated user problems from enterprise-wide issues.
• Coordinate with customers to collect data, conduct analysis, and implement solutions for incident tickets.
• Annotate and analyze recurring problems to prevent reoccurrence.

Skills

Customer service

IT support

Oral & written communication

Attention to detail

Time management

Education

Bachelor's degree

Tools

JIRA

ServiceNow

Remedy

Job description

Leidos is seeking a Sr. Help Desk Specialist in the Intelligence Sector’s Analysis Solutions Business Area (ASBA). The role focuses on elevated customer service for Service Desk operations, requiring expert communication and robust IT support across multiple platforms including JIRA, ServiceNow, and Remedy.

The candidate will interact with customers, troubleshoot diverse systems, and drive timely resolutions while maintaining high standards of professionalism and security compliance.