Senior IT Help Desk Specialist — TS/SCI Clearance

Leidos Inc; McLean (VA); On-site; USD 92,000 - 167,000; Full time

Benefits offered by this job

Paid Time Off

11 holidays

401K with 6% match

Flexible schedules

Discounted stock purchase plans

Technical upskilling

Education and training support

Parental paid leave

Job summary

Leidos is seeking a Sr. Help Desk Specialist in the Intelligence Sector's Analysis Solutions Business Area (ASBA). The role emphasizes elevated customer service for the Service Desk and requires strong communication and problem-solving abilities.

Ideal candidates will use JIRA, ServiceNow, or Remedy to troubleshoot and resolve incidents across remote and on-site environments in a fast-paced national security setting.

Qualifications

• Active TS/SCI with a polygraph.
• Bachelor's degree with 8+ years or Master's with 6+ years of experience.
• Extensive experience providing elevated IT support across phone, remote, and hands-on hardware environments.
• Strong oral and written communication skills.

Responsibilities

• Interact with customers to handle service inquiries and problems.
• Troubleshoot and maintain IT systems.
• Distinguish isolated user problems from enterprise-wide application/system problems.
• Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions for incident tickets and requirements.
• Duties include examining customer problems, identifying and implementing appropriate corrective action to initiate a solution/repair.
• Analyze recurring problems, annotate and initiate solutions to prevent recurrence.

Skills

Customer service

IT support

Communication skills

Education

Bachelor's degree

Master's degree

Tools

JIRA

ServiceNow

Remedy

Job description

Leidos is seeking a Sr. Help Desk Specialist in the Intelligence Sector's Analysis Solutions Business Area (ASBA). The role emphasizes elevated customer service for the Service Desk and requires strong communication and problem-solving abilities.

Ideal candidates will use JIRA, ServiceNow, or Remedy to troubleshoot and resolve incidents across remote and on-site environments in a fast-paced national security setting.